University of Bath

Process improvement

A practical workshop for managers prompting you to think differently about practices and processes and be inspired to develop and drive improved ways of working

When this course runs

Date(s) and time choice of dates below:

  • Tuesday 26 February 2019, 9.30am - 4.30pm
  • Friday 29 March 2019, 9.30am - 4.30pm

Refreshments (drinks only) will be available from 9:15am. There will be a 30 minute lunch break; lunch is not provided.

To book/cancel your place - please see the instructions below for using Employee Self Service (ESS)

Presenter: Phillippa Lowton, Project Manager University of Bath, accredited facilitator in the Processfix methodology.

2018/19 courses: This course is likely to run in January, February, March, May, July. Course dates will be published approximately 6 to 8 weeks beforehand.

About this course

This workshop encourages innovative thinking and will teach you how to apply tried and tested process improvement techniques that can make a positive difference in the working environment.

The focus of the workshop is to provide:

  • insight into a number of process improvement techniques
  • an opportunity to practice the implementation of techniques to improve a real-life process in a safe environment.

Practical examples are used, including a case study based on a real-life process.

Intended learning outcomes

By the end of the session you will be able to:

  • identified the key factors involved in process improvement review
  • explored process improvement techniques such as mapping processes, eliminating waste and how to involve people affected by the process in the review
  • learnt simple data analysis tools used in process improvements
  • used data analysis and other process improvement techniques to improve a case study scenario based on a real-life example from outside the sector.


This course has no pre-work.

Please let the course presenter (Phillippa Lowton) know in advance of the course if you have any access requirements, including dyslexia. The course includes a practical case study which involves some reading, so roles can be allocated depending on your needs.

Effective Behaviours Framework (EBF)

The Effective Behaviours Framework (EBF) has nine key behavioural areas. This course will help you to develop skills and knowledge related to the EBF behavioural groups highlighted below:

  • finding solutions.
  • embracing change.
  • using resources effectively.

Please note that attending the course does not provide evidence of achieving these behaviours; you will need to demonstrate them by applying your skills and knowledge.

Who should attend this course

This course is suitable for:

  • managers, supervisors and team leaders who would like to harness the talents of your staff and apply process improvement techniques in your areas of responsibility
  • staff who are keen to contribute to the development of more efficient processes in their working environment.

Book or cancel your place using ESS

Discussing your learning and development with your line manager

We assume that if you need permission or agreement to attend this course you will have arranged this before booking, and have also jointly discussed the following with your line manager to ensure that the training is suitable and your learning can be transferred back to the workplace:

  • how this training will help to deliver your individual/team goals
  • the expected outcomes (i.e. what is expected to change/improve as a result)
  • any support required post-course to enable you to transfer your learning back to the workplace

Book a place

You must book a place in advance to attend this course – you can book your place using Employee Self-Service (ESS).

Please note that we do not hold a waiting list for this course.

Cancel your place

You can cancel your place using Employee Self-Service (ESS).

Please cancel your place as early as possible, and at least 3 days in advance, to allow others to book instead. This course includes a case study with roles (simulation exercise) that has a minimum number of people required for the course to run.

Online learning and resources

University-related information and course handouts for your reference Process Champions Network wiki

Access online tools and support on-demand via the Development Toolkit, such as: