Membership Administrator

Job title Membership Administrator

Department Sports Development & Recreation

Salary Starting from £16,983, rising to £18,263

Grade Grade 3

Placed on Monday 05 February 2018

Closing date Monday 19 February 2018

Interview date To be confirmed

Reference CC5604

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Through our vibrant culture and emphasis on excellence, we are an inspirational sports environment that makes us the first choice for students, performance athletes, staff and community.
The Department of Sports Development and Recreation (DSDR) at the University of Bath manages and organises a range of activities under the University’s sports brand - Team Bath. The Department aspires to create a world leading multi-sport environment delivering to elite athletes, staff and students of the University and the local and regional community.
Based in the inspiring £35m Sports Training Village, the Department offers a wide range of high quality sports activities, programmes, events, services and facilities catering for all ages and abilities. This is an opportunity to become part of a professional and progressive organisation at the leading edge of sport, health and fitness. We are looking to appoint individuals who reflect our values of inspiration, respect, integrity, excellence, flexibility and self-improvement and teamwork.
The Department is seeking a proactive, self-motivated individual to join an expanding membership retention team, working alongside colleagues across various departments to maximise membership retention through enhanced customer engagement, in a busy working environment.
You will be required to support the underpinning of retention of the membership and customer base across DSDR activities. This will be achieved through providing effective administration, customer service, communication and support for both joiners and existing customers, coupled with continued process improvement.
You should have experience of customer-facing roles, and ideally, credit control and familiarity with software packages/systems that record, monitor and report on customer engagement.
This is a permanent part-time role (30 hours per week) looking to commence as soon as possible. Standard working week of Monday to Friday, 6 hours a day from 07.30 until 14.00.
The post holder will be required to work 3 or 4 late shifts per month, to suit the business needs and these will be agreed each month with your Line Manager. These shifts will be instead of the standard working hours. Hours for this will be from 12.30 until 19.00. Each shift would include a half hour break entitlement which represents a working week of 30 hours.

The closing date for this job opportunity has now passed, and applications are no longer being accepted for this position

Further details:
The University of Bath is an equal opportunities employer and has an excellent international reputation with staff from over 60 different nations. To achieve our global aspirations, we welcome applicants from all backgrounds.