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Customer Services Administrator

Job title Customer Services Administrator

Department Campus Infrastructure

Salary Starting from £21,630, rising to £23,144

Grade Grade 4

Placed on Monday 21 November 2022

Closing date Monday 05 December 2022

Interview date To be confirmed

Reference CH10054

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We have an exciting opportunity which has arisen for a Customer Services Administrator within the Campus Infrastructure team at the University of Bath, the Times and Sunday Times University of the Year 2023. 

About the role:

This is a varied role, we are seeking to recruit an eager, motivated individual to join our small team.

The team acts as the central function to co-ordinate all maintenance work received from staff, working closely with the Campus Infrastructure office and Workshop teams to provide reactive and planned maintenance across the Estate. The post is diverse and involves dealing with a wide range of matters in support of the various functions of the Department.

Core hours are between 8.00am and 4.20pm and scheduled among the team, so flexibility is important.

This role is offered on a full time (36.5 hours per week) permanent basis. 

About you: 

  • Strong organisational skills.
  • Possess an administrative background.
  • Excellent customer service and communication skills.
  • Ability to use own initiate and problem solve.
  • Be able to prioritise workload in a reactive environment.

A good understanding of Microsoft packages including Word and Excel is required. Training will be given in the use of University specific software such as Archibus and Agresso.

For an informal discussion please contact Laura Moorcroft (

The Department of Estates (now Campus Infrastructure) is a large, diverse and busy department covering the development, maintenance and upkeep of the buildings and estate.

What we can offer you:

We are an equal opportunities employer and have an excellent international reputation with staff from over 60 different nations. We have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award

A family-friendly University with an increasingly agile workforce, we are open to flexible working arrangements. We’re also proud to be a disability confident leader and are happy to discuss any reasonable adjustments you may require. 

We offer:

  • a very generous employer contributory pension scheme;
  • generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance;
  • an excellent reward package that recognises the talents of our diverse workforce; 
  • a wide range of personal and professional development opportunities.

a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for. Please visit the following webpages for more information:

Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our employees and students, creating a learning environment and organisational culture that enhances health and wellbeing across our community. We are very proud to have recently received Ambassadors for Autism certification and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

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Further details:

Visa information:

If you think you may require a visa to work in the UK you should refer to our guidance on the Skilled Worker Visa before embarking on a job application to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR, please refer to our Staff Immigration webpages for further details.

Update to our application process:

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this the personal details of applicants may be withheld at the initial shortlisting stage.