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Job title Desktop IT and AV Support Engineer (Technology Specialist)

Department Digital, Data & Technology Group

Salary Starting from £29,605, rising to £36,024

Grade Grade 6

Contract Type Full Time, Open Ended

Placed on Thursday 04 July 2024

Closing date Sunday 04 August 2024

Reference CH11871

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Desktop IT and AV Support Engineer (Technology Specialist)

Are you a skilled IT Professional with a background in IT and/or Audio Visual support and service delivery? 

You will be part of a wider team of 20+ 1st and 2nd line service analysts supporting the administrative, teaching and research activities of the University. A typical day may see you helping administrative staff with office tasks, setting up and deploying a variety of devices, troubleshooting audio or visual problems in teaching spaces, providing advice and guidance on software requests or installing software for a practical teaching laboratory class all across a wide range of hardware and operating systems. 

This role provides a technical escalation point for incidents and changes within our standard support team, providing technical leadership and using your expertise to help the team to solve and respond to a wide range of issues and providing training and guidance so that they are able to resolve issues in future. The role may on occasion require the post-holder to lead a small team of Service Analysts or other junior colleagues, with responsibility for deploying them in an effective manner as priorities change.

No two days are the same, as every single day brings its own new challenges and opportunities to learn.

This role is offered on a full time (36.5 hours per week) permanent basis. 

About you 

You will:

  • Have a deep understanding of technology and demonstrable IT and/ or Audio Visual (AV) Support skills. 
  • Have previous experience in an IT / AV Support role 
  • Have previous experience of developing and mentoring a team (not necessarily as a line manager)
  • Familiarity with using and supporting multiple operating systems, such as Microsoft Windows, Mac OS, Linux, and mobile operating systems.
  • Be self-motivated.
  • Be able to work alone, in a team or with your peers.
  • Have excellent interpersonal skills, 
  • Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively.

You will possess a deep understanding of hardware, software, and underlying operating system concepts, and would be looking to develop skills in all facets of IT and AV support, in order to support the diverse teaching and research capability. You should be comfortable using and managing Windows, Mac OS, and mobile operating systems. 

For informal discussions about the role please contact Sherilyn Elmes on or Ed Hook on

What we can offer you:

Find out more about our benefits.

We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams. 

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

*please note the job title Desktop IT and AV Support Engineer (Technology Specialist) is for advertising purposes only. Your job title if successful in this position will be Senior Service Analyst (2nd Line Standard Support).

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Further details:

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details will be removed from application forms at the initial shortlisting stage.