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IT Supporter/IT Support Engineer

Job title IT Supporter/IT Support Engineer

Department Digital, Data & Technology Group

Salary Starting from £27,116, rising to £33,309

Grade Grade 6

SOC Code - Visa Requirements 3131

Placed on Monday 13 December 2021

Closing date Sunday 30 January 2022

Interview date To be confirmed

Reference CH8971

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Are you skilled in IT with a background in IT support and service delivery? We have an exciting opportunity to join one of our customer facing IT support teams. As an IT Supporter, you will work within a small, expert team to provide an outstanding IT service across our Academic and Professional Service areas, providing digital solutions within a changing business and technical environment, and supporting the day-to-day IT requirements of this world-leading research and teaching focussed University.

About you

You will be highly motivated with excellent communication and IT skills, a proactive approach to customer service and essentially the ability to work both independently and as part of a close-knit team. Considerable experience in an IT Support or IT Service Desk role would be a distinct advantage. You will enjoy challenges and problem solving, working alongside colleagues to meet their unique IT needs. You will have a passion for technology and the way that it can be used within a large, sophisticated, and technically challenging environment.

You will possess a strong understanding of hardware and software and be familiar with a range of operating systems (including mobile devices), and systems management tools, and would be looking to develop skills in all facets of IT support, to support the university’s diverse professional services capability. This post is part of a small team dedicated to the provision of IT primarily within professional service areas, however you will also be expected to work alongside colleagues from other IT Support teams and will liaise with both first and third line teams from across the Digital, Data and Technology (DDaT) department.

For any informal enquiries please contact Sherilyn Elmes, Service Manager (Assistive Technology, Service Desk & Supporters Professional Services), at ccssre@bath.ac.uk or Toby Ryland (Acting IT Support Manager, Professional Services at tr419@bath.ac.uk 

The Department

The University of Bath’s Digital, Data and Technology department is responsible for the efficient delivery of IT and digital services and is coordinating a technology modernisation programme in order to meet future needs and challenges. In a fast paced, agile environment, you'll help us build new capabilities and deliver real technology change, faster and more effectively than ever as we support the realisation of the University’s core mission to deliver world-class research and teaching, educating our students to become future leaders and innovators, and benefiting the wider population through our research, enterprise and influence.

Digital, Data and Technology (DDaT) plays a vital part in enabling the University’s staff, students and researchers achieve its strategic goals. And it is within this forward-thinking team that you could find an exceptional challenge, plus the scope to develop your skills and expertise even further.

What we can offer you:

Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. 

We are:

  • a family friendly workplace 
  • open to exploring flexible working opportunities which benefit you and the University. 
  • recognising of the talents of our diverse workforce through an excellent reward package 
  • encouraging of your personal and professional development

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our employees and students, creating a learning environment and organisational culture that enhances health and wellbeing across our community. We are very proud to have recently received Ambassadors for Autism certification and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

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Further details:


If you think you may require a visa to work in the UK you should refer to our guidance on the Skilled Worker Visa before embarking on a job application to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR, please refer to our Staff Immigration webpages for further details.

Update to our application process:

We are constantly seeking to reduce the unconscious bias that enters into any assessment process, with the goal of creating an inclusive and equal assessment process. To support this your application will automatically be anonymised. Any documents you wish to attach with your application should have personal details removed.