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IT Support Manager (Professional Services)

Job title IT Support Manager (Professional Services)

Department Digital, Data & Technology Group

Salary Starting from £34,304, rising to £40,927

Grade Grade 7

SOC Code - Visa Requirements 3131

Placed on Monday 13 December 2021

Closing date Sunday 30 January 2022

Interview date To be confirmed

Reference CH8973

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Are you a skilled IT Leader with a background in IT support and service delivery? We have an exciting opportunity to lead a team focused on the IT support for University’s Professional Services Departments, enabling the team to make a significant contribution to the on-going development of an exceptional IT service, providing digital solutions within a changing business and technical environment, and supporting the day-to-day IT requirements of this world-leading research and teaching focussed University.

About you

You will be self-motivated, able to work alone, or within a team. Have excellent interpersonal and leadership skills, alongside a deep understanding of technology and demonstrable IT Support skills. Considerable experience in a customer services or IT Support role would be a distinct advantage. You will enjoy challenges and problem solving, and working alongside Faculty colleagues to meet their unique needs. You will have a passion for technology and the way that it can be used within a large, complex and technically challenging environment.

Skills

  • Proven understanding of hardware, software, and underlying operating system concept
  • Develop skills in all facets of IT support, in order to support a diverse range of departments.
  • Comfortable using and managing Windows, Mac OS, Linux and mobile operating systems.
  • Able to demonstrate an ability with scripting techniques to develop efficient support processes

This post is to lead a small team dedicated to the provision of IT primarily within professional services areas, however you will be expected to work alongside colleagues from other Supporter teams in support of their areas.

The Department 

Digital, Data and Technology are here to ensure our staff and students are able to enjoy a seamless experience for learning, teaching & research. We aim to provide a technological environment that matches the University's international, teaching and research reputation, and which contributes to the realisation of its key institutional strategies. We strive to respond intuitively to both the ever evolving needs of our users, and the wide diversity of those users through the exploration of new and emerging technologies.

For any informal enquiries please contact Sherilyn Elmes, Service Manager (Assistive Technology, Service Desk & Supporters Professional Services), at ccssre@bath.ac.uk or Adrian Hooper (Service Manager, Science & Engineering) at A.M.Hooper@bath.ac.uk 

What we can offer you:

Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. 

We are:

  • a family friendly workplace 
  • open to exploring flexible working opportunities which benefit you and the University. 
  • recognising of the talents of our diverse workforce through an excellent reward package 
  • encouraging of your personal and professional development

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our employees and students, creating a learning environment and organisational culture that enhances health and wellbeing across our community. We are very proud to have recently received Ambassadors for Autism certification and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

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Further details:


If you think you may require a visa to work in the UK you should refer to our guidance on the Skilled Worker Visa before embarking on a job application to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR, please refer to our Staff Immigration webpages for further details.

Update to our application process:

We are constantly seeking to reduce the unconscious bias that enters into any assessment process, with the goal of creating an inclusive and equal assessment process. To support this your application will automatically be anonymised. Any documents you wish to attach with your application should have personal details removed.