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Customer Service Administrator

Job title Customer Service Administrator

Department Estates

Salary Starting from £20,600, rising to £22,254 per annum

Grade Grade 4

Placed on Thursday 28 April 2022

Closing date Sunday 05 June 2022

Interview date To be confirmed

Reference CH9310

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We are offering an exciting opportunity has arisen for a Customer Services Administrator within the Estates Department at the University of Bath.

The role is varied and interesting and we would like to recruit an eager, motivated individual to join our small team.

About the role:

You will work closely with other staff in the Estate’s office and Workshops to provide administrative support. The post is diverse and involves dealing with a wide range of matters in support of the various functions of the Department of Estates.

Core hours are between 8.00am and 4.20pm and scheduled among the team, so flexibility is important.

This role is offered on a full time (36.5 hours per week) permanent basis.  

About you: 

You will be well organised, with a strong administrative background and preferably experience within a facilities management environment or similar. You should possess excellent customer service and communication skills, with a common-sense approach to problem solving. You will need initiative and good judgement. The ability to constantly re-prioritise workload in a reactive environment is essential. 

A high proficiency in Microsoft packages including Word and Excel is required.  Training will be given in use of University specific software such as Archibus and Agresso.

About us:

For an informal discussion please contact Laura Moorcroft (

The Department of Estates is a large, diverse and busy department covering the development, maintenance and upkeep of the buildings and estate.

What we can offer you:

We are an equal opportunities employer and have an excellent international reputation with staff from over 60 different nations. We have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award

A family-friendly University with an increasingly agile workforce, we are open to flexible working arrangements. We’re also proud to be a disability confident leader and are happy to discuss any reasonable adjustments you may require. 

We offer:

  • a very generous employer contributory pension scheme;
  • generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance;
  • an excellent reward package that recognises the talents of our diverse workforce; 
  • a wide range of personal and professional development opportunities.

Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our employees and students, creating a learning environment and organisational culture that enhances health and wellbeing across our community. We are very proud to have recently received Ambassadors for Autism certification and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

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Further details:

Living Wage

We are an accredited Living Wage employer. Appointments at Grade 2, Spine Point 3, 4 and 5 will receive an additional supplement to ensure a minimum hourly pay equivalent to the Living Wage as confirmed on our Bath pay and grading structure page.

Visa information:

If you think you may require a visa to work in the UK you should refer to our guidance on the Skilled Worker Visa before embarking on a job application to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR, please refer to our Staff Immigration webpages for further details.

Update to our application process:

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this the personal details of all applicants will be withheld at the initial shortlisting stage.