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Desktop IT Support Engineer

Job title Desktop IT Support Engineer

Department Digital, Data & Technology Group

Salary Starting from £27,116, rising to £33,309

Grade Grade 6

SOC Code - Visa Requirements 3131

Placed on Monday 06 June 2022

Closing date Sunday 03 July 2022

Interview date To be confirmed

Reference CH9479

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Are you skilled in IT with a background in desktop support and service delivery? 

Due to recent staff development and promotions, we have several exciting opportunities to join our customer facing IT support teams.

About the role 

As an IT Supporter, you will work with the team to provide an exceptional and varied IT service across our Academic and Professional Service areas, provide digital solutions within a changing business and technical environment, and will be a key part in the delivery of the IT support needs in this world-leading research and teaching focussed University. 

You will be part of a wider team of 30+ front-line specialists supporting the administrative, teaching and research activities of the University. A typical day may see you helping administrative staff with office tasks, meeting with Researchers to discuss specialist solutions for their projects, or installing software for a practical teaching laboratory class, across a wide range of hardware and operating systems. 

No two days are the same, as every single day brings its own new challenges and opportunities to learn and explore new technologies.

These roles are offered on a full time (36.5 hours per week) permanent basis.

About you 

To enable you to succeed and develop in this role, you should

  • Have excellent interpersonal and support skills
  • Be self-motivated with strong organisational and time management skills
  • Be able to work within a team, however also work independently when required
  • Have a passion for technology
  • Possess familiarity with multiple operating systems e.g., Windows, MacOS, Linux, mobile platforms

For informal discussions please contact Adrian Hooper (Service Manager, Science & Engineering) on pysamh@bath.ac.uk or Sherilyn Elmes (Service Manager, Service Desk) on ccssre@bath.ac.uk

About the Department 

Digital, Data and Technology are here to ensure our staff and students are able to enjoy a seamless experience for learning, teaching & research. We aim to provide a technological environment that matches the University's international, teaching and research reputation, and which contributes to the realisation of its key institutional strategies. We strive to respond intuitively to both the ever-evolving needs of our users, and the wide diversity of those users through the exploration of new and emerging technologies.

What we can offer you:

We are an equal opportunities employer and have an excellent international reputation with staff from over 60 different nations. We have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award

A family-friendly University with an increasingly agile workforce, we are open to flexible working arrangements. We’re also proud to be a disability confident leader and are happy to discuss any reasonable adjustments you may require. 

We offer:

  • a very generous employer contributory pension scheme;
  • generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance;
  • an excellent reward package that recognises the talents of our diverse workforce; 
  • able to offer you a very generous employer contributory pension;
  • a wide range of personal and professional development opportunities.

Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our employees and students, creating a learning environment and organisational culture that enhances health and wellbeing across our community. We are very proud to have recently received Ambassadors for Autism certification and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

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Further details:


If you think you may require a visa to work in the UK you should refer to our guidance on the Skilled Worker Visa before embarking on a job application to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR, please refer to our Staff Immigration webpages for further details.

Update to our application process:

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this the personal details of all applicants will be withheld at the initial shortlisting stage.