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Service Desk Analyst / IT Support Technician (Part Time)

Job title Service Desk Analyst / IT Support Technician (Part Time)

Department Digital, Data & Technology Group

Salary Starting from £22,847, rising to £26,341 Pro Rata Per Annum

Grade Grade 5

Placed on Monday 13 June 2022

Closing date Sunday 10 July 2022

Interview date To be confirmed

Reference CH9524

Apply Online


Are you passionate about all things technology? 

This is an exciting opportunity for someone with a background in or a passion for technology, to join a small, experienced service desk team working in a fast-paced and varied environment.

About the role

As a Service Desk Analyst, you will work with the team to provide an outstanding and varied IT service to both our students and staff, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk), and you will play a key part in the delivery of the IT support needs in this world-leading research and teaching focussed University.

You will be part of a small team of 10 front-line specialists supporting the administrative, teaching and learning activities of both students and staff, working in a fast-paced, customer-facing environment, no two days are the same with each day bringing its own new challenge. You will be rectifying faults and providing advice on a wide range of hardware, operating systems and software as well as undertaking basic hardware repairs. Alongside your own personal development, you will also help to develop our knowledge base and self-help guides and contribute ideas to improve processes across the service desk.

This role is offered on a Job Share Basis working 14.6 hours per week (Thursdays & Fridays) on a permanent basis.

About you

To enable you to succeed and develop within both the role and the department, you should

  • Have excellent interpersonal skills
  • Have a background in or a passion for technology
  • Be self-motivated with strong organisational and time management skills
  • Be able to work within a team, but also independently when required
  • Possess familiarity with multiple operating systems e.g., Windows, MacOS, Linux, mobile platforms
  • Preferably have experience working on a busy customer-facing help desk
  • Ideally have some experience of basic hardware repairs

For an informal discussion about this role, please contact Sherilyn Elmes, Service Manager (Service Desk) on or Matt Dennis, IT Support Manager (Service Desk) on

What we can offer you:

We are an equal opportunities employer and have an excellent international reputation with staff from over 60 different nations. We have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award

A family-friendly University with an increasingly agile workforce, we are open to flexible working arrangements. We’re also proud to be a disability confident leader and are happy to discuss any reasonable adjustments you may require. 

We offer:

  • a very generous employer contributory pension scheme;
  • generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance;
  • an excellent reward package that recognises the talents of our diverse workforce; 
  • a wide range of personal and professional development opportunities.

Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our employees and students, creating a learning environment and organisational culture that enhances health and wellbeing across our community. We are very proud to have recently received Ambassadors for Autism certification and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

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Further details:

Living Wage

We are an accredited Living Wage employer. Appointments at Grade 2, Spine Point 3, 4 and 5 will receive an additional supplement to ensure a minimum hourly pay equivalent to the Living Wage as confirmed on our Bath pay and grading structure page.

Visa information:

If you think you may require a visa to work in the UK you should refer to our guidance on the Skilled Worker Visa before embarking on a job application to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR, please refer to our Staff Immigration webpages for further details.

Update to our application process:

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this the personal details of all applicants will be withheld at the initial shortlisting stage.