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Service Desk Analyst / IT Support Technician (Part Time)

Job title Service Desk Analyst / IT Support Technician (Part Time)

Department Digital, Data & Technology Group

Salary Starting from £23,715, rising to £27,131 Pro Rata Per Annum

Grade Grade 5

Placed on Tuesday 13 September 2022

Closing date Sunday 09 October 2022

Interview date To be confirmed

Reference CH9524R

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Are you passionate about all things technology?

This is a great opportunity for you to develop your IT career, if you have a background in or a passion for technology, we'd love to hear from you. You'd be joining our small, experienced service desk team working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.

About the role

You will work with the team to provide an outstanding IT service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT infrastructure in our world-leading research and teaching focussed university.

As part of our supportive team of 10 front-line specialists, you will be supporting administrative, teaching, and learning activities across the university. Your key activities will be:

  • Rectifying faults and providing advice on a wide range of hardware, operating systems, and software.
  • Investigating and providing basic hardware repairs.
  • Helping to develop our knowledge base and self-help guides.
  • Contributing ideas to and improving processes across the service desk.

About you

You will be passionate about developing your career within IT and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. You will also have

  • Great customer service skills with the ability to communicate with a wide range of people.
  • Be self-motivated with strong organisational and time management skills.
  • Be able to work within a team, but also independently when required.
  • Either through study, personal interest or work you will understand one or multiple operating systems e.g., Windows, MacOS, Linux, mobile platforms.
  • Ideally have some experience of basic hardware repairs.

For an informal discussion about this role, please contact Sherilyn Elmes, Service Manager (Service Desk) on s.r.elmes@bath.ac.uk or Matt Dennis, IT Support Manager (Service Desk) on md438@bath.ac.uk

What we can offer you:

We are an equal opportunities employer and have an excellent international reputation with staff from over 60 different nations. We have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award

A family-friendly University with an increasingly agile workforce, we are open to flexible working arrangements. We’re also proud to be a disability confident leader and are happy to discuss any reasonable adjustments you may require. 

We offer:

  • a very generous employer contributory pension scheme;
  • generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance;
  • an excellent reward package that recognises the talents of our diverse workforce; 
  • a wide range of personal and professional development opportunities.

Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our employees and students, creating a learning environment and organisational culture that enhances health and wellbeing across our community. We are very proud to have recently received Ambassadors for Autism certification and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

* please note the job title Service Desk Analyst / IT Support Technician is for advertising purposes only. Your job title if successful in this position will be IT Support Technician.

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Further details:

Visa information:

If you think you may require a visa to work in the UK you should refer to our guidance on the Skilled Worker Visa before embarking on a job application to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR, please refer to our Staff Immigration webpages for further details.

Update to our application process:

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this the personal details of all applicants may be withheld at the initial shortlisting stage.