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Desktop Support Technician (Fixed Term)

Job title Desktop Support Technician (Fixed Term)

Department Digital, Data & Technology Group

Salary Starting from £23,715, rising to £27,131

Grade Grade 5

Placed on Friday 20 January 2023

Closing date Sunday 12 February 2023

Interview date To be confirmed

Reference FM10176

Apply Online


Are you passionate about all things technology?

We have several great opportunities available for you to develop your IT career, if you have a background in or a passion for technology, we'd love to hear from you. You'd be joining our small, experienced IT Support team working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.

About the role

You will work with the team to provide an outstanding IT service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT infrastructure in our world-leading research and teaching focussed university.

As part of our supportive team of front-line specialists, you will be supporting administrative, research, teaching, and learning activities across the university. Your key activities will be:

  • Rectifying faults and providing advice on a wide range of hardware, operating systems, and software.
  • Investigating and providing basic hardware repairs.
  • Helping to develop our knowledge base and self-help guides.
  • Contributing ideas to and improving processes across the support team.
  • Deploying new hardware and software across the University estate.

These roles are offered on a full time (36.5 hours per week) fixed term basis with an end date of 31 July 2023. 

About you

You will be interested in developing your career within IT and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. You will also have:

  • Great customer service skills with the ability to communicate with a wide range of people.
  • Be self-motivated with strong organisational and time management skills.
  • Be able to work within a team, but also independently when required.
  • Either through study, personal interest or work you will understand one or multiple operating systems e.g., Windows, MacOS, Linux, mobile platforms.
  • Ideally have some experience of basic hardware repairs.

For an informal discussion about this role, please contact Sherilyn Elmes, Service Manager (Service Desk) on or Adrian Hooper, Service Manager (Science & Engineering) 

What we can offer you:

We are an equal opportunities employer and have an excellent international reputation with staff from over 60 different nations. We have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award

A family-friendly University with an increasingly agile workforce, we are open to flexible working arrangements. We’re also proud to be a disability confident leader and are happy to discuss any reasonable adjustments you may require. 

We offer:

  • A very generous employer contributory pension scheme;
  • Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance;
  • An excellent reward package that recognises the talents of our diverse workforce; 
  • A wide range of personal and professional development opportunities.

Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our employees and students, creating a learning environment and organisational culture that enhances health and wellbeing across our community. We are very proud to have recently received Ambassadors for Autism certification and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

  • Please note the job title Desktop Support Technician is for advertising purposes only. Your job title if successful in this position will be IT Support Technician.

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Further details:

Visa information

If you think you may require a visa to work in the UK, you should refer to our guidance on the Skilled Worker Visa before embarking on a job application to ensure you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / Indefinite Leave to Remain − please refer to our Staff Immigration webpages for further details.

Update to our application process

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details will be removed from application forms at the initial shortlisting stage.