Transport Customer Liaison (full time, fixed term)

Job title Transport Customer Liaison (full time, fixed term)

Department Security

Salary Starting from £18,009, rising to £19,133

Grade Grade 3

Placed on Friday 06 September 2019

Closing date Wednesday 18 September 2019

Interview date To be confirmed

Reference JB7028R


The University of Bath is looking for two individuals to join our team in an exciting new Transport Customer Liaison role within our Security department. In your role as Transport Customer Liaison, you will assist the efficient running of the UniBus service, providing excellent customer service to students, staff, visitors and the city of Bath populace.

The bus service operated from the Claverton campus is very important for the University, and we have invested heavily in the infrastructure. Over 50% of all staff and students arrive at the University by bus and during term time there are over 12,000 passenger trips/day.  

The University of Bath is seeking two individuals to act as customer ambassadors in their role as Transport Customer Liaison to ensure that all passengers leaving from campus at busy times are able to begin their journey quickly by providing information, ensuring all passengers get on with the correct ticket ready for inspection and directing those without tickets to the ticket booth.

The successful candidate will be happy to work with students, staff, visitors and the city of Bath populace understanding that they are your customer, including late at night. Therefore, it is essential that you strive to maintain an excellent standard of customer service at all times and that you are keen to build effective working relationships.

By joining our Security team at the University of Bath team, you will enjoy a range of fantastic benefits including:

    • A competitive rate of pay
    • A generous pension scheme
    • 23 days annual leave per year, eight banks holidays and five extra discretionary days pro rata
    • Regular awards for shining stars, from Love2Shop vouchers up to annual awards!
    • A commitment to the well-being of our teams, with mindfulness sessions, fitness boot camps and free health checks
    • Great staff social events
    • A staff suggestion scheme, with the chance to share your ideas and earn vouchers
    • The chance to develop, with many training courses and job shadowing opportunities
    • Up to 20 hours a year personal development time for fitness classes, training, volunteering and charity work
    • Tax and national insurance savings through salary exchange schemes on nursery care and child care vouchers.

These posts are being recruited on a full time (36.5 hours per week), 1 year fixed term basis. Please find the Job Description below to find out more information about the role.

If you would like to have an informal discussion about this opportunity, please contact Louise Fallows at 01225 385482.

Please note that all applications must be made via the University of Bath website.

The closing date for this job opportunity has now passed, and applications are no longer being accepted for this position

Further details:
The University of Bath is an equal opportunities employer and has an excellent international reputation with staff from over 60 different nations. To achieve our global aspirations, we welcome applicants from all backgrounds.