Student Living & Guest Experience Receptions Supervisor

Job title Student Living & Guest Experience Receptions Supervisor

Department ahs

Salary Starting from £20,092, rising to £22,254

Grade Grade 4

SOC Code - Visa Requirements There is no SOC code listed and I don’t believe this role is eligible for sponsorship

Placed on Tuesday 05 October 2021

Closing date Tuesday 19 October 2021

Interview date Tuesday 02 November 2021

Reference KM8753

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This vacancy is eligible for the ahs New Starter bonus. Apply today and if you are appointed, receive an additional £500 one month after starting and £500 on successfully passing your probation period (six months). *subject to Terms & Conditions 

We are looking for a Student Living & Guest Experience Receptions Supervisor to join our team. We have over 4000 bedrooms - these are generally occupied by students during term time and operate as a hotel for short stays and conferences during vacation periods. We operate several reception 'hubs' who cater to these customers. 

The Student Living & Guest Experience team are responsible for ensuring outstanding service is delivered across all of our customer groups. This role supervises a small team of casual staff and you will be involved in their recruitment and responsible for their training. You'll work closely with your manager to ensure all of our receptions are effectively resourced and are providing a consistent service. You will need to confidently communicate with customers in-person as well as on the telephone and via email. This role also needs to form strong working relationships with other University departments and stakeholders such as Security. 

You will have the ability to work in a fast paced environment with conflicting priorities. You will need to have previous experience in a customer-focused role and be able to demonstrate times that you've provided excellent customer service. 

Full details of the role can be found in the job description. 


We offer a generous package of pay, benefits and services including:

• A competitive rate of pay

• A generous pension scheme

• Up to 25 days annual leave per year, eight banks holidays and five extra discretionary days

• Full and part time positions with no split shifts

• We close over the Christmas break but you’re still paid for this time off

• Regular awards for shining stars, from £20 Love2Shop vouchers up to annual awards of £750

• A commitment to the wellbeing of our teams, with mindfulness sessions, fitness boot camps and free health checks

• Great staff social events

• A staff suggestion scheme, with the chance to share your ideas and earn a £20 voucher

• The chance to develop, with many training courses and job shadowing opportunities

• Up to 20 hours a year personal development time for fitness classes, training, volunteering and charity work

• Tax and national insurance savings through salary exchange schemes on nursery care 

This vacancy is eligible for the ahs Recruitment Referral Scheme. If University staff member has ‘referred’ you to apply for this vacancy, please ensure when applying you select ‘Employer Referral’ and enter the name of the relevant person when answering the question ‘Where did you learn of this job?'

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Further details:

The University of Bath is an equal opportunities employer and has an excellent international reputation with staff from over 60 different nations.  We have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We are a family-friendly University, with an increasingly agile workforce, we are open to flexible working arrangements. We’re also proud to be a disability confident employer and are happy to discuss any reasonable adjustments you may require.

We are an accredited Living Wage employer. Appointments at Grade 2, Spine Point 3, 4 and 5 will receive an additional supplement to ensure a minimum hourly pay equivalent to the Living Wage as confirmed on our Bath pay and grading structure page.

If you think you may require a visa to work in the UK you should refer to our applicant information webpage before embarking on a job application to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR, please refer to our Staff Immigration webpages for further details.