Telephonist / Administrator

Job title Telephonist / Administrator

Department Digital, Data & Technology Group

Salary Starting from £19,202, rising to £21,414

Grade Grade 4

Placed on Thursday 12 September 2019

Closing date Sunday 29 September 2019

Interview date Monday 07 October 2019

Reference SJ7094

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This is an exciting opportunity for a telephonist / administrator to join our Service Desk team within the University of Bath's Department of Digital, Design and Technology Group on a fixed basis for 6 months.  Part time hours to work job share will be considered.

This role is the first point of contact for the public phoning the University, providing customer focused, friendly assistance by phone and electronic means. Working closely with the Service Desk and Telecoms teams they ensure that phone calls and other communications are handled in a customer friendly and professional manner, collecting appropriate information to hand over the enquiry to the relevant team within the University, whilst ensuring that calls are recorded appropriately in our call management system using clear written communication.

You will be a motivated individual with excellent customer service skills who can learn quickly. Ideally you will have worked in a similar role and a general interest in computing would be beneficial. Training on the administration of our telephony and call logging systems will be provided.

You will be expected to contribute to discussions about improving methods of working, to follow those methods once agreed and to document and maintain those methods so they become knowledge for staff across Digital, Design and Technology Group.

The University of Bath is one of the UK's top 10 Universities with an international reputation for research and teaching at the highest academic standards. The University's buildings are set in an attractive campus about a mile from the centre of Bath, a World Heritage City.

We are committed to personal and professional development. In addition we offer the following employee benefits:

  • Generous Pension Scheme
  • 39 days holiday (annual leave, discretionary days and bank holidays)
  • A flexible working environment
  • Ofsted outstanding rated onsite nursery and childcare vouchers schemes
  • Salary exchange scheme (cycle to work)
  • Interest free loans for public transport seasons tickets and motorcycle purchases for commuting
  • Onsite private and NHS dentist, onsite medical centre
  • Discounted physiotherapy services
  • Onsite parking

If you’d like to find out more about working for Digital, Design and Technology Group please visit our webpage

For an informal discussion about this role, please contact Sherilyn Elmes, Service Manager (Service Desk) by email:

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Further details:
The University of Bath is an equal opportunities employer and has an excellent international reputation with staff from over 60 different nations. To achieve our global aspirations, we welcome applicants from all backgrounds.