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View All Vacancies

Casual Groups Assistant

Accommodation & Hospitality Services

Salary:  £8.28 per hour (£9.28 inclusive of holiday pay)
Placed On:  Friday 09 February 2018
Closing Date:  Thursday 15 March 2018
Reference:  XX5627

Between June and September, the ahs department at the University becomes Bath’s biggest hotel with over 3000 rooms. The following role relates to providing our guests and conferences with the very best the University of Bath can offer.

We are looking for a group’s assistant to support the team. You should possess both excellent telephone and written skills and have a good eye for detail. Being proficient in IT packages is essential. Experience of dealing with customers and the ability to remain calm under pressure are desirable.

Main duties and responsibilities (but not limited to)

  • Answering all emails and phone enquires in line with department guidance.
  • Meet and greet arriving guests.
  • Meet departing guest to ensure a successful stay was achieved.
  • Show around potential group informing all the University has to offer.
  • Offer guidance to groups to ensure the experience with the University is positive.
  • Resolve any issues as they arise within your ability.

Start Dates: May 2018 until the 15th September 2018.

Rate of pay: £8.28 per hour (CW2) plus holiday pay.

Hours of work: Up to 36.5 hours per week working 5 days out of 7 days on a rota pattern (some weekend work is required).

Interested? Please email your CV to Jodie Brooks at j.e.swiggs@bath.ac.uk by 17:00 on Friday 16th March 2018.

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