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University of Bath

Jemma Plummer Programme Lead: Technical & Operations

Member of the University of Bath internal coaching network


Jemma has been a part of the University since April 2004, Jemma’s approach to coaching is very practical based and gains great rapport quickly with all staff & students.

Jemma has also been developing her own skills and engaged into a NLP course this will extend her coaching knowledge further. She joined the UoB coaching network at its outset in 2014.

Coaching provided to UoB staff within the following areas: Operations teams; Career administration; Student Union; Estates Department


Particular areas of interest in relation to coaching:

  • Communication/Interpersonal skills
  • Leadership/aspiring leaders
  • Action focused coaching
  • Prioritisation, time management & organisational skills
  • Confidence building & resilience
  • Performance management
  • Managing professional relationships
  • Handling difficult conversations


Programme Lead: Currently developing a portfolio of qualifications and courses for the University and commercial delivery; First Aid, Pool Lifeguard, Safeguarding, Health & Safety and ILM courses. Creating a workforce document and need analysis for the operations team Motivating and encouraging staff members to progress throughout the Department.

Programme Lead, University of Bath, September 2017-present

Duty Manager, University of Bath, April 2004-Septemer 2017

Fitness Instructor, Living Well Health club


  • ILM Level 5 Diploma in Coaching, Leadership & Mentoring (Institute of Leadership & Management)
  • Ongoing Coaching Supervision ensuring good professional practice
  • NLP course (current learning)
  • Delivering programmes including the ILM 3 Coaching Award from April 2018
  • Regular CPD sessions with Sharon Charlton-Thomson, Leadership Coaching