Problem with Dynamics CRM email tracking

We are aware of issues with tracking email from shared mailboxes

Microsoft is currently investigating a problem with Dynamics CRM, and Exchange Online mailboxes.

You may experience the following:

You may be unable to access Exchange Online mailboxes via any connection method
You may encounter delays and experience failures when creating, sending, receiving or accessing email messages

We will update status.bath.ac.uk with further updates, as they become available.