Please complete the following pre work before attending the course:

• download and complete the pre-programme questionnaire provided with in the pre work document and bring this information with you to the workshop
• read the article: A Better Way to Deliver Bad News by John-Francois Manzooni
• read the article: Giving Critical Feedback Is Even Harder Remotely by Therese Houston

To download this file you must be connected to the University of Bath network or log in with your University username and password.