Managed Print Service (MPS) update

Following on from my message last week (26 March) I wanted to update you on progress being made to fix the problems with the MPS.

The University continues to work actively with service provider Canon to resolve the underlying problems. Several software fixes have been applied in the past week and Canon engineers are working intensively to diagnose and address remaining issues.

An update on the contingency plans against further interruptions to the reliability of the service is set out below:

1)  A new MPS web page has been created which will be kept up to date with the current status of the service and will provide details of alternative arrangements in the event of an MPS failure. Students and staff are encouraged to check there for the latest update.

2) Printers operating outside the MPS system have been established in the Library and in Image Design and Print Service (IDPS) for when the MPS fails. Students with urgent hand-in deadlines can find details of what to do on the new MPS web page.

3) Throughout the peak months of April and May three Bath-based commercial print companies have agreed to provide print services to students at the same rates as the usual University charges.  This option is available from Tuesday 1 April onwards and is on offer regardless of the status of the MPS. Full details can be found on the MPS web page.

4) Canon has agreed to provide additional standalone printers. Details of their locations will be added to the MPS web page when they have been installed.

5) Posters confirming the contingency arrangements are being prepared for display in the Library, the Print Unit and will be placed in prominent locations around campus.

6) Where possible, IDPS routine work is being out-sourced to free capacity onsite.

7) Additional temporary staff have been employed to support the above activities.

Please be assured that the University is exerting maximum pressure on Canon to improve the stability of the MPS, and that colleagues are working very hard to deliver support to students and staff through this frustrating period.

Thank you for your continued patience at what I know is a very busy time of year.

Thank you.

Diane Aderyn

Director of Finance and Commercial Services
Chair, Managed Print Service Steering Group

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