Process Improvement Forum

We have recently launched our new Process Improvement Forum at the University.

The first meeting took place on 27 October and was attended by the Vice-Chancellor, Vice-President (Implementation) and Director of Finance & Commercial Services along with approximately 40 other staff from a wide range of departments.

The Vice-President (Implementation), Steve Egan, kicked off the event introducing Director of Process Improvement Mark Ricketts, who provided an overview of the status of current process improvement activities and the future plans both for process reviews and for the forum.

A major part of the inaugural forum was the group work to identify barriers and solutions to current process changes. It unearthed a wide range of process changes of varying scale and complexity that are being worked on.

Dan Entwistle, Project Manager in Computing Services, provided a practical insight into the current process improvement workshop being run on the guest accommodation process.

The forum concluded with comments from the Vice-Chancellor that stressed the importance of this work to support the University’s strategic direction, and a prize-giving for the group from the series of process improvement training courses that most improved the case study process during the day’s training.

The Process Improvement Forum has been established to foster a network of staff working on improving processes at the University, and is equally applicable to all levels of staff and all departments. Future meetings of the forum will take place approximately on a quarterly basis.

The forum will provide development of process improvement techniques, building on the very successful and practical process improvement training to date.

It will provide hands on examples of actual process change initiatives including a chance to learn from others involved in those initiatives.

The current programme of process improvement reviews includes:

  • Changes to units and programmes
  • Placements
  • Guest accommodation
  • Estates maintenance financial charges

Further details on these plus the upcoming planned review of PG Admissions will be provided in the near future, along with the date of the next Process Improvement Forum.

If you haven’t been on the process improvement training, please keep an eye out for a new series of training courses being planned for early in the New Year. These will be announced shortly via Staff Development.

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