University of Cambridge Language Centre Chinese Intermediate

Reporting the loss of a bankcard

Reporting the loss of a bankcard

Lilly has lost her bank card, and she is ringing the bank's emergency hot line 95588.

Click on either pinyin or characters to listen to individual words. The words are listed in the order in which they appear in the dialogue.

serial number

to lose

to report loss

account number

to remember

clearly

to provide

proof of identity

passport

account

information

to need

to cross-check

other

individual

(home) address

to fill in

to contact

immediately

to freeze

furthermore

to cancel

to select

branch

to do (business)

to use

original

to have to

to activate

to do, to process

debit card

to apply for

on the spot

pinyin

Hover the mouse over the Chinese characters for a second to see the pinyin version of that line. You can also click on the right-hand button for all pinyin to be displayed.

Staff:

Nínhǎo, wǒde yuángōng biānhào shì líng sān liù. Yǒu shénme kěyǐ bāng nín de ma?

您好，我的员工编号是036。有什么可以帮您的吗？

Lilly:

Wǒde yínháng kǎ diū le, wǒ yào guàshī.

我的银行卡丢了，我要挂失。

Staff:

Qǐngwèn nínde zhànghào shì duōshǎo?

请问您的账号是多少？

Lilly:

Duìbùqǐ, wǒ jì bù qīng le.

对不起，我记不清了。

Staff:

Méi guānxi, qǐng tígōng nínde zhèngjiàn hàomǎ ba.

没关系，请提供您的证件号码吧。

Lilly:

Hǎo, wǒde hùzhào hàomǎ shì bā líng èr sān liù sì wǔ sān líng.

好，我的护照号码是802364530。

Staff:

Hǎode, White nǚshì, wǒ yǐjīng kàndào le nínde zhànghù xìnxī. Wǒ hái xūyào yǔ nín héduì qítā gèrén xìnxī. Qǐng tígòng nínde chūshēng niányuèrì hé nínde zhùzhǐ.

好的，White女士，我已经看到了您的账户信息。我还需要与您核对其它个人信息。请提供您的出生年月日和您的住址。

Lilly:

Wǒde chūshēng niányuèrì shì yī jiǔ bā sì nián liù yuè shí rì, wǒde zhùzhǐ shì Shànghǎi Jìng'ān bīnguǎn.

我的出生年月日是1984年6月10日，我的住址是上海静安宾馆。

Staff:

Qǐngwèn nín kāihù shí tiánxiě de liánxì diànhuà shì duōshǎo?

请问您开户时填写的联系电话是多少？

Lilly:

Ò, shì wǒde shǒujī hàomǎ, yāo sān bā yāo liù qī èr bā jiǔ sān liù.

哦，是我的手机号码，13816728936。

Staff:

Hǎode, White nǚshì, wǒ huì lìkè bāng nín dòngjié zhè gè zhànghù, bìngqiě zhùxiāo nínde yínhángkǎ. Nín kěyǐ zérì qù fēnháng bànlǐ xīn kǎ.

好的，White女士，我会立刻帮您冻结这个账户，并且注销您的银行卡。您可以择日去分行办理新卡。

Lilly:

Duōxiè. Wǒ shìbúshì hái kěyǐ shǐyòng yuánlái de zhànghù?

多谢。我是不是还可以使用原来的账户？

Staff:

Dāngrán kěyǐ, dànshì nín děi yòng nínde xīn kǎ jīhuó nǐnde zhànghù.

当然可以，但是您得用您的新卡激活您的账户。

Lilly:

Nà wǒ shìbúshì bàn yì zhāng xīnde jièjìkǎ jiù xíng le?

那我是不是办一张新的借记卡就行了？

Staff:

Duì, nín zài fēnháng shēnqǐng yì zhāng xīn de jièjìkǎ, dāngchǎng jiù huì bàn hǎo.

对，您在分行申请一张新的借记卡，当场就会办好。

Lilly:

Tài hǎo le, fēicháng gǎnxiè.

太好了，非常感谢。

Staff:

Nín hái xūyào biéde shénme fúwù?

您还需要别的什么服务？

Lilly:

Méiyǒu le, xièxie.

没有了，谢谢。

Staff:

Hǎo, White nǚshì, zàijiàn.

好，White女士，再见。

Lilly:

Zàijiàn.

再见。

Staff:

Hello, I am employee number 036. How can I help?

Lilly:

I want to report the loss of my bankcard.

Staff:

What is your account number please?

Lilly:

Sorry, I don't remember it clearly.

Staff:

It doesn't matter, please give me the number of your proof of identity.

Lilly:

Sure, my passport number is 802364530.

Staff:

OK, Ms White, I can now see your account details. I need to check some other personal information with you. Please tell me your date of birth and your address.

Lilly:

My date of birth is 10th June, 1984, and my address is Shanghai Jing'an Hotel.

Staff:

May I ask what your contact number was when you opened your account?

Lilly:

Oh, it was my mobile number, 13816728936.

Staff:

OK, Ms White, I will freeze your account immediately and cancel your bankcard. You can go to any branch to apply for a new card at your earliest convenience.

Lilly:

Many thanks. Can I keep my old account?

Staff:

Of course, but it will only be activated with your new card.

Lilly:

I only need to apply for a new debit card then?

Staff:

Correct, your new card will be processed on the spot as soon as you apply for it at any branch.

Lilly:

That's great, thanks a lot.

Staff:

Is there anything else I can do for you?

Lilly:

Nothing else, thanks.

Staff:

OK, goodbye, Ms White.

Lilly:

Goodbye.

These are notes about potentially difficult key expressions. They are listed in the order in which they appear in the dialogue.

1. 记不清

我记不清了。I don't remember it clearly.

记 is 'to remember' and 清 is 'clear'. With the negative marker 不 in the middle, 记不清 means 'do not remember clearly'. The positive form is 记得清can remember clearly. 清 is used here as a potential indicator.

2. 看到

我已经看到了您的账户信息。I can now see your account details. (lit. I have already seen your account details.)

到 is used here as a result indicator. It is put after verbs.

看 to look

看到 to see

听 to listen to

听到 to hear

找 to look for

找到 to find

3. 开户 时

请问您开户时填写的联系电话是多少？ May I ask what your contact number was when you opened your account?

开户 is the shortened form of 开账户 to open an account. To say 'account' on its own, you need to use 账户.

时 means 'when'. It is put at the end of the verbal phrase. e.g. 我上课时 when I am having a lesson. 上课 means 'to have a lesson'.

4. 会

我会立刻帮您冻结这个账户…… I will freeze your account immediately…

会 here does not mean 'can'. It is used to express a definite prediction.

5. 并且

……并且注销您的银行卡。…and cancel your bankcard.

并且 means 'and, furthermore'. It indicates that the second action is a further step to the first one and is put at the beginning of the follow-up sentence.

6. 择日

您可以择日去分行办理新卡。(lit. you can | select a date | go to a branch to apply for a new card.)

择日 means 'select a date'. 择 means 'to select'. Similarly, you can say 择时 'to select (the best) time'.

7. 得

您得用您的新卡激活您的账户。 (lit. you'll need to use your new card to activate your account.)

得 means 'have to', 'need to' here and it is pronounced as děi. Alternatively it is pronounced as 'de' when used as a particle to connect a verb and a complement.

8. 当场

当场就会办好。It will be processed on the spot.

当场 means 'on the spot'. 场 means 'place' and 当 means 'lit. when.'

当天 on that day

当年 in that year

当时 at that time

True or False

Decide whether the following statements are true, false or not mentioned according to the dialogue. Click on the audio button to hear each statement. You can also click on 帮助 to access the English translation. Check your answers.

hint 1

True
False
Not mentioned

Lilly is reporting the loss of her bankcard.

hint 2

True
False
Not mentioned

Lilly goes to a branch to report the loss of her card.

hint 3

True
False
Not mentioned

Lilly cannot remember her card number clearly.

hint 4

True
False
Not mentioned

Lilly gives her home telephone number.

hint 5

True
False
Not mentioned

Lilly's account is cancelled.

hint 6

True
False
Not mentioned

Lilly needs to apply for a new debit card.

hint 7

True
False
Not mentioned

Lilly needs to apply for online banking again.

hint 8

True
False
Not mentioned

Bank staff will post Lilly's new card to her.

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