有什么可以帮您的吗？

How can I help?

- 我的银行卡丢了，我要挂失。

- I want to report the loss of my bankcard.

请问您的账号是多少?

What is your account number please?

- 我记不清了。

- I don't remember it clearly.

请提供您的……

Please tell me your…

……证件号码。

…proof of identity number.

……出生年月日和住址。

…date of birth and address.

我还需要与您核对其它个人信息。

I need to check some other personal information with you.

- 我的护照号码是……

- My passport number is…

我会……

I will…

……立刻帮您冻结这个账户，

…freeze your account immediately,

……注销您的银行卡。

…cancel your bankcard.

您可以择日去分行办理新卡。

You can go to any branch to apply for a new card at your earliest convenience.

我是不是还可以使用原来的账户？

Can I keep my old account?

- 当然可以，您用新卡激活账户。

- Of course, it will be activated with your new card.

您还有别的什么需要服务的吗？

Is there anything else I can do for you?

- 没有了，谢谢。

- Nothing else, thanks.

- 好极了。

- That's great.

- 多谢您的帮助。

- Thank you very much for your help.