Department of Social & Policy Sciences, Unit Catalogue 2009/10 |
SP10183: Developing professional competence 1 |
 Credits:
| 10 |
| Level:
| Certificate |
| Period: | Academic Year |
| Assessment:
| CW 50%, EX 50%, OT 0% |
| Supplementary Assessment: | Like-for-like reassessment (where allowed by programme regulations) |
| Requisites:
| |
| Description: | This unit is only available to students on the Foundation Degree in Funeral Services. Aims: * To introduce students to the funeral services; * To give students a working knowledge of the duties of a funeral director in the UK; * To introduce students to basic legislation and paperwork required after a death in the UK; * To introduce a number of core skills which will be developed in future units. Learning Outcomes: By the end of the unit students will be able to: * Describe the role of the funeral director and other funeral services in the UK; * Describe the responsibilities of the employer and employee and be aware of health, safety and welfare at work legislation; * Describe responsibilities surrounding public health, regulations and restrictions; * Communicate on a basic level with colleagues and members of the public; * Describe what is involved in making funeral arrangements including legal paperwork; * Carry out simple banking procedures such as invoicing, delivery notes, credit notes, receipts etc. * Display knowledge of the function of banks and building societies, their products and services in relation to the industry; * Inform clients about other external agencies which impact upon them after a death including bereavement services; * Describe the advantages, disadvantages and acceptable methods of advertising. Skills: * To think creatively and analytically; * To gather information from a number of different sources and select the appropriate and relevant information for the task; * To synthesise information from a number of sources in order to gain a coherent understanding; * Effective communication; * Basic finance and numeracy; * Ability to identify theory in relation to work based practice. Content: Students are introduced to a number of key areas which are essential for them to be able to work in the funeral industry at any level. * The Funeral Director - role in the UK * Introduction to the funeral services * Health, Safety and welfare at work * Public health - responsibilities and regulations * Basic communication * Office practices - forms, payroll, finance and basic registration * External agencies * The banking system - credit and legislation * Insurance * Market research and advertising * Bereavement care. |