Aims: This unit aims to introduce students to the core concepts and techniques in operations management.
Learning Outcomes:
At the end of the course, students should be able to: identify and analyse operations issues; apply operations ideas in manufacturing, service, and non-profit contexts; and identify the link between operations and business strategy.
Skills:
Intellectual skills developed through this unit include the ability to critique both practice and theory through their comparison using real-world cases.
Professional skills include the development of the skill of analysing complex systems. Practical skills include those of understanding (through the workshop) the tensions created by functions in modern organisations.
Content:
This unit focuses on the process involved in efficiently and effectively transforming inputs (labour, capital, materials etc) into useful outputs (i.e., goods and services) in both service and manufacturing operations. Theoretical concepts and application are applied to real-world situations. Topics covered include transformation processes; the trade-offs involved in process choice; capacity and aggregate planning; job design and workforce management; quality management and control; supply chain management; world-class manufacturing; and the relationships between operations and other functional business areas.
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