Design, Print & Photography

Load paper errors

If a 'load paper' message appears, this does not mean the device has run out of paper. The message refers to a document that has a non-standard paper-size orientation. The printer is looking for something that isn't there.

Load paper errors often happen when documents are sent in portrait orientation and the printer expects landscape, or vice versa. This can be easily amended through the following steps.

Large floor-standing devices

If you are logged in and see the orange light flashing beneath the print button - press the button with the diamond eye symbol next to the bottom left-hand corner of the touchscreen. Select the appropriate paper tray and click 'OK'.

For desktop devices

If you are logged in and see the orange light flashing beneath the print button - press the button with the diamond eye symbol on the right-hand side of the touchscreen. Select the appropriate paper tray and click 'OK'.

Contact us

For any further queries, please email managed-print@bath.ac.uk or call 01225 386423.