Human Resources

Further information

Presenter - Lisa Hegan is part of HRD Consultants and together with her colleague, Sandra Keith, has over 35 years of experience gained in Human Resources and Development roles within a range of dynamic companies: the retail industry, travel sector, Higher Education, the NHS and charitable organisations.

Award in First Line Management - level 3

About this programme

This programmme is designed to give an introduction to the basic skills, knowledge and understanding required by today's first line manager. The programme is highly practical and participative and learning will take place in a variety of interactive ways. You will be assigned a qualified coach who will help you create and implement your personal development plans.

This is an accredited programme leading to the 'Award in Leadership and Management' from the Institute of Leadership and Management (ILM).

Who should do this course

This programme has been specially designed for practising, first line managers, new in post or with more experience. As the course is assessed through work-based assignments, you must already be in a management/ supervisory post with responsibility for managing/leading other staff rather than aspiring to this role. You will be responsible for managing a small team of staff in Academic, Professional Services or Operational Departments and likely to be working at grades 6 or 7. 

If you do not fit these criteria, please read our conditions and advice about eligibility for management development programmes.


The course consists of 4 modules:

Understanding good practice in work place Coaching

The module is designed to develop coaching skills and to help place coaching within your role as a line manager. A highly practical and interactive session, with a lot of opportunity to practise coaching within a safe environment.

Solving problems and making decisions

Designed to develop practical techniques for tackling managerial problems and making decisions, from gathering information through to the effective communication of outcomes.

Planning and allocating work

Aims to develop knowledge and skills in translating organisational and team objectives in to planned activities. In doing so, a range of planning techniques will be considered as well as how to respond when plans go "off track". Personal time management and delegation and empowerment of your team will also be explored.

Understanding conflict management in the workplace

Aims to develop knowledge and understanding of both the causes of workplace conflict and ways in which conflict can be resolved and avoided.

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Time commitment

You need to be aware that you will be required to devote time to study outside of the programme. We expect you to commit to all the workshops, which take place during the normal working week, and also complete some distance learning, assignments and any other assessed work in your own time. Please agree arrangements for cover and study leave with your line managers early on. 

Following a short introductory session, you will attend four one-day workshops, and three 30 minute tutorials over a five month period.


Dates Course area Times
Session 1 Induction 9.30 to 11.30
Session 2 Solving Problems and Making Decisions 9.30 to 4.30
Session 3 Planning and allocating work 9.30 to 4.30
session 4 Understanding Good Practice in Workplace Coaching 9.30 to 4.30
Session 5 Coaching Practice 9.30 to 3.30
Session 6 Understanding Conflict Management in the Workplace 9.30 to 4.30


You will draw up a personal development plan and the course will be assessed through work-based projects and tasks to demonstrate that you can apply your management/team leading skills and knowledge. You will need to:

  1. Demonstrate your learning with regard to good practice in workplace coaching by undertaking a specified number of hours coaching with your team.  A coaching diary must be kept that records their use of contracting, a coaching process and simple assessment tools as part of a coaching relationship. You will be supported by a Coaching Supervisor.
  2. Submit a written assignment of approximately 1000 words in which you identify a workplace problem  facing you and/or your team and examine ways to resolve it.
  3. Submit a written assignment of approximately 1000 words in which you will consider causes of conflict in the workplace, the stages in the development of conflict, the effects of conflict and the role of the line manager in minimising and resolving conflict.

Feedback from past participants

"It exceeded my expectations. I found the course great fun and very motivating & insightful."

"This is a very well-taught course, ideal for members of staff new to management."

"I thoroughly enjoyed coming to each session."