Centre for Learning and Teaching

NSS17 logoInformation for staff

The first National Student Survey took place in 2005 and it is now firmly established as an annual event each spring.

We highly value the opinions of our students, so the NSS is an important event for us and offers a chance to collect valuable feedback.

The NSS timetable

Each year the NSS is launched nationally at the beginning of January. We work with our Students’ Union to agree the survey dates. The approximate schedule for this year is:

  • start date: 6 February 2017
  • close date: 30 April 2017

See a detailed breakdown of the NSS timetable

Maximising response rates

Weekly response rate figures are provided by Ipsos-Mori that enable us to target our marketing and promotional activities to specific departments and programmes to ensure they reach the thresholds for publication.

To help you keep up to date with the response rates from students in your Department, we regularly provide updates on progress to Heads of Department and Directors of Teaching for use in their department as appropriate.

Encouraging student participation

In order to collect the most accurate data possible we want to encourage a high number of responses from our students. Historically, we have had one of the best response rates nationally amongst higher education institutions.

One of the ways we achieve this response rate is by developing an environment of open and honest feedback and by highlighting the NSS campaign with students.

We promote the NSS to our students through a varety of institutional events and promotions. If you would like to further raise the profile of the NSS with students in your Department, we have made a range of marketing materials available.

Browse the marketing materials

Feeding back to students

Responding to student feedback is an effective way of encouraging participation in future surveys. It is expected that results of the NSS will be fed back to the student body by departments and their Staff Student Liaison Committee so that students can see that the University has been responsive to their feedback.

The QA Code of Practice on the Annual Monitoring of Units and Programmes (QA51) outlines how academic departments should respond to the data from NSS.