New Director of Process Improvement

We are delighted to announce the appointment of Mark Ricketts as our new Director of Process Improvement.

Mark will report to Steve Egan CBE, who starts as Vice-President (Implementation) on 1 May.

Mark has been Head of Internal Audit here at the University since 2005 developing and leading the internal audit team to carry out a wide range of complex internal audits during that time.

He was seconded for a year to work for the Working Group on Business Processes to establish a project management methodology that is tailored to the University and to provide momentum to process improvement activities. This started with a pilot process improvement workshop to look at the Assessment Decision-making Process and a review is underway of the Changes to Units and Programmes Process.

Mark said of his appointment: “I’m delighted to have the opportunity to lead the development of project management capability relating to process change initiatives and to implement a programme of institution-level process improvement activity. This will build on the secondment and will be a key area of change management activity to support Steve Egan. I am looking  forward to working with many areas and roles across the University to optimise this.”

Mark will start his post on 15 June to enable him to oversee the current internal audit programme of work through to the Audit Committee’s last meeting of 2014/15.

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