Many of you will have been using Microsoft Teams, particularly whilst working remotely and enjoying the benefits it brings to collaborating with colleagues and keeping you up to date on projects.
You can now expand the capabilities of Microsoft Teams with Teams Telephony. This brings the features of a normal phone to Microsoft Teams, allowing you to make and receive telephone calls to landlines, mobiles and other internal phone users at the University.
Teams Telephony within the University
Since introducing Teams Telephony in March 2020, there are now over 900 people successfully using it across the University.
Many areas of the University have been enjoying the flexibility of Teams Telephony and it has allowed many departments to continue offering key services to staff and students throughout the Covid19 pandemic.
The University Clearing process in August 2020 was conducted exclusively using Teams Telephony.
How Microsoft Teams Telephony works
When we return to campus, your office desk phone will be replaced by either a headset, Teams handset or speaker phone. Please talk to us about your preference so we can look at how this will be funded.
You can also install Teams on your work or personal mobile device if you wish, allowing you to make and receive calls from the office while you are away from your desk.
- Teams Telephony adds a dial pad to the Teams app which you use to dial numbers.
- When people call you from a landline or mobile you get a notification just like a normal Teams to Teams call, but instead of the person's name you see the number of the person calling.
- You get a range of different settings and options that let you control your calls, including forwarding to colleagues and voicemail, which allows you to adjust your voicemail message, voicemail language and out of office message.
- More sophisticated phone system capabilities are also available such as 'call queues', where multiple people are able to answer calls placed to a specific number, 'auto attendants' that can provide callers with a menu system to route their call and 'group voicemail' for out-of-hours or missed calls.
- Just like a normal phone, Teams allows you to place a call on hold or transfer a call to another person, as well as offering a 'consult and transfer' option where you can ask a colleague if they are free to talk via instant message or you can call through to speak to them before transferring.
Benefits of using Microsoft Teams Telephony
There are many benefits of switching to Teams Telephony including:
- Being able to be more flexible in the way you work, freeing you from the restrictions of a traditional fixed desk and phone arrangement. You can work from almost any location while remaining contactable.
- With adjustable notifications, you can easily tune in and tune out, so that Teams doesn’t disturb you when you are busy working on other things or not at work.
- Teams is 'presence aware', so you won’t be disturbed by telephone calls when you are busy, in a meeting or presenting your desktop. Your colleagues also won’t be disturbed by your phone ringing when you are away from your desk.
- Telephony features in Microsoft Teams give you quick and easy control over your calls. Voicemail and call forwarding settings are just a click away and Teams can even automatically adjust your voicemail settings when you put your out of office on.
- Microsoft Teams Telephony provides organisations with tools to help with business continuity, allowing operations to continue even through difficult times such as the current pandemic or snow days.
- You can get a new number or you can choose to keep your old number and get it migrated to Teams Telephony.
- Please note that the cost of Teams Telephony should be covered by your department and not DDaT.
Further guidance on Teams Telephony
View the Getting started with Teams Telephony guidance on the University of Bath – Learning Pathways to discover more.
University of Bath – Learning Pathways is our online, interactive learning platform where you can learn all about Microsoft 365 tools and features. It’s filled with easy to use ‘how-to’ guides, hints and tips to help you get the most from your Microsoft tools.
How to sign up for Teams Telephony
You can request Teams Telephony by filling out the form below.