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Care first: in the moment support

Find out how to access free and confidential counselling 24 hours a day, as well as a wealth of practical and wellbeing support and information.

As an employee at Bath, you can access free and confidential help and advice whenever you need it. Care first offers access to a team of professional counsellors 24 hours a day, free of charge.

They also provide practical support and information for debt and finance related issues − ranging from budgeting advice, to overspending, debt-management, borrowing and bills. They also offer a range of wellbeing services to support your emotional health, both at work and at home.

On their website you'll find information, answers and advice on a range of workplace and personal issues. As well as readily available resources, you can also speak to someone online or on the phone to get the help you need straightaway.

How Care first can help you

Find out more about support available and how you can access it.

Care first offer practical information on a wide range of issues, including:

  • legal matters − such as consumer rights, family law and citizenship
  • financial information and support − including debt management, wills, taxes and benefits
  • workplace matters
  • wellbeing support

How to get in contact

Find out how to get free and confidential advice.

By phone

Call 0800 174 319.

Counselling is available 24/7. If you are calling for general information or advice, you'll need to call between 8am to 8pm, Monday to Friday.


Visit and enter the following details:

  • Username: UOB001
  • Password: Wellbeing456

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