Every undergraduate student is assigned a peer mentor. Your peer mentor will get in touch with you during the Welcome Week. You can also meet them in person at a departmental social in the Welcome Week.
All Peer mentors have been trained. They can show you the support services that are either on campus or at the Virgil Building in town. They are also able to give informal advice, help you find your way around campus and get used to living and studying in Bath.
Your peer mentor will be studying the same course as you or something similar. They are there to tell you more about the department and support you throughout your first year.