For internal customers using the online Food Direct system, this can take orders for up to 150 people, with a spend of up to £200.

For larger numbers or spend, contact hospitality@bath.ac.uk

Placing an order

Delivery times

Our normal delivery times are between 7.30am and 6pm on weekdays.

Minimum orders

On-campus orders for catering during normal delivery times have an minimum cost of £25.

Email hospitality@bath.ac.uk for the minimum cost if you want to place an off-campus order or request catering for any other time.

Notice of orders

You must place your order at least 48 hours before your event, or 72 hours if your event takes place on a Monday.

We need five working days' notice for orders outside our normal delivery times. These orders are subject to availability.

Order cancellations or changes

Order changes

If you reduce your order by five or more people, we will apply a cancellation charge. The amount we charge depends on when you change the order and by how many people.

Cancellation charges

We will apply different charges depending on how much notice you give us before your event.

Tuesday to Saturday events

  • We will not charge you if you cancel your order more than 48 hours before delivery
  • We will charge you 50% of the order cost if you cancel between 24 and 48 hours before delivery
  • We will charge you the full cost of your order if you cancel less than 24 hours before delivery

Sunday and Monday events

  • We will not charge you if you cancel your order more than 72 hours before delivery
  • We will charge you the full cost of your order if you cancel less than 72 hours before delivery

Changes or cancellation by us

We are entitled to cancel a booking. We will notify you by email if any part of the facilities are closed or otherwise unavailable because of events outside of our control. If this happens we will help you find an alternative supplier with similar items. We will have no other liability to you in these circumstances.

In all other circumstances, we will incur no liability for any failure to fulfil any contractual obligation if any cause beyond our reasonable control prevents us from doing so.

Delivery of order

You must sign the Order Receipt form at the time of delivery or collection.

We may deliver up to ten minutes in advance of your preferred delivered time.

If nobody is available to accept the order, we will leave all items in the requested delivery location.

We will collect your order two hours after the delivery time, unless instructed otherwise. You are responsible for making sure all items are at the collection point.

If the collection point is different to the delivery point, contact us on 07891 790083 or extension 5051. If any items are removed from the delivery location, and need to be collected from somewhere else, you will need to pay an additional collection fee.

Any equipment that is moved from the delivery point will be subject to replacement charges if the Food Direct team are unable to recover the items.

Price increases

We revise our prices annually on 1 September. If you book more than one year ahead the prices we quote you will be subject to revision and we will charge you the revised costs.

We will give you notice of any change in prices as soon as we can. If prices increase by more than 5%, you can cancel your booking within seven days of the notification. We will charge you for cancelling your booking if you do not cancel in this time.

VAT

University of Bath departments do not pay Value Added Tax (VAT) on any menu item except alcoholic beverages.

Allergen information

For allergen information for all products served by Food Direct, please view the description for each item on the Food Direct website.

Allergen information is accurate at the time of booking, but may change. Always check the service labels provided with your delivery.

If you require further assistance or need additional information please contact the Food Direct supervisor on 07891 790083.

Please provide us with the names of individuals with allergies attending your event, if known.

If you require further advise on allergens during your event please speak to a member of the Food Direct team on 07891 790083.

All 14 known allergens, required by that EU law requires to be identified, are present in our kitchens. Due to the nature of our operation we cannot guarantee that our food is 100% free from any allergens.