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Counselling services for staff

Find out how to access our free and confidential counselling services.

There are times when we all need some extra support to balance the demands of everyday life. As a University, we recognise this and we offer employees access to free and confidential counselling services. Here you'll find out more about the services we offer and how you can access the support you need, when you need it.

Our counselling services offer support on a range of issues, including (but not limited to):

  • work-life balance

  • work and/or personal relationships

  • bullying and harassment

  • disability and illness

  • workplace pressure

  • anxiety and depression

  • stress

  • bereavement and loss

  • gender identity

  • sexual orientation

  • debt

  • careers

  • family issues

  • life events

  • addiction

Care first: in the moment support

As an employee at Bath, you can access free and confidential help and advice whenever you need it. Care first offer in the moment support, with access to a team of professional counsellors 24 hours a day, free of charge.

They also provide practical support and information for debt and finance related issues − ranging from budgeting advice, to overspending, debt-management, borrowing and bills. And they offer a range of wellbeing services to support your emotional health, both at work and at home.

On their website you'll find information, answers and advice on a range of workplace and personal issues. As well as readily available resources, you can also speak to someone online or on the phone to get the help you need straightaway. The Care first online service provides translation into 150 languages, including the capability to provide live chat with trained counsellors and advisors in your preferred language.

Learn more about the services Care first offer.

How to get in contact

By phone

Call 0800 174 319.

Counselling is available 24/7. If you are calling for general information or advice, you'll need to call between 8am to 8pm, Monday to Friday.


Visit and enter the following details:

  • username: UOB001
  • password: Wellbeing456

Employee Assistance Programme

Counselling services are provided through the Royal United Hospital (RUH). They offer face-to-face sessions held on the main hospital site or sessions over the telephone, depending on your preference.

The EAP is designed to help you with a wide range of work, family and personal issues. From work-life balance to childcare information, relationships to workplace issues, health and well-being, let your EAP support you on the issues that affect all of us at some point in our lives.

How it works

The RUH’s Counselling team provides this service on behalf of the University. Sessions are held either at the RUH in Bath or over the phone. As a member of staff you can self-refer by ringing 01225 825960 or 01225 824484. At busy times you may need to leave a message but the Counselling Service will get back to you. If you are not sure whether counselling is for you then you can discuss this with the service when you first make contact with them. If you have any access requirements these can be discussed when making your appointment.

Waiting times

When you contact EAP for an initial appointment, they will usually aim to arrange this for you within one to two weeks (this maybe sooner as they are also offering cancellation appointments when these become available). Once you have attended your initial appointment, your counselling sessions will normally start within two weeks. This will depend upon any particular requests you have regarding days, times and whether you prefer a male or a female counsellor.

At peak periods, these waiting times may vary but the service will try to ensure that you are supported as quickly as possible. If you are having difficulties getting an appointment, please contact SHEW.

Your counselling sessions

The first session usually lasts for up to 40 minutes and provides you with an opportunity to identify your concerns and to discuss what you hope to gain from your counselling. This enables the service to identify the best approach to your sessions.

If you decide to go ahead with counselling you will then be offered a course of up to four counselling sessions and a further follow-up session. Each of these lasts for up to 50 minutes.

Your counsellor will normally offer you weekly, regular appointments always in a safe, private space set aside exclusively for you. Here you can:

  • explore your situation in a calm and secure environment

  • share your thoughts and feelings without fear of judgement

  • develop new perspectives, strategies and life skills

  • examine ways to make positive changes in your life

All EAP counsellors are widely experienced, professionally trained and qualified and, in addition to many years of workplace counselling experience, have specialist interests and expertise.

Cancelling an appointment

If you need to cancel an appointment, other than your initial 40-minute appointment, then contact the EAP service at the RUH who will be happy to reschedule that session. EAP ask for 48 working hours’ notice of a cancellation or you will forfeit that session.


EAP counsellors are BACP accredited and bound by their professional code of conduct. The EAP service strictly upholds confidentiality, and this will be fully discussed with you during your initial appointment. The Safety, Health and Employee Wellbeing (SHEW) manage the EAP contract. SHEW receives statistics that tell us how many people are using the service and why. These reports are generalised so that there is no way of identifying individual attendees. You can therefore feel confident in using it knowing that anything you say will be kept private.

Other services available

The Education Support Partnership is an independent counselling service. It is a charity that supports staff in higher education. They provide a 24/7 telephone and email helpline. You can contact them directly by phoning 08000 562561 or by emailing They can provide advice and support for a range of issues including those covered by the EAP.

Information about your contact with the Education Support Partnership is never passed on to the University.

Counselling services for students is provided by Student Support who should be contacted direct.


If you have any questions, please contact us.

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