Lost key or access card
If you lose your key or access card there are University staff that can help.
Between 9am to 8pm, contact your accommodation centre.
Outside of these hours contact the Security team to check if your key or card has been handed in. They are available 24 hours a day on 01225 383853.
If your card hasn't been handed in, they will arrange access to your room.
After 8pm, contact the Security desk in the library.
Do not force doors to get into buildings or rooms as you will be liable for any damage.
Replacements key and cards
A replacement key costs £25. If you find and return the original key within 72 hours, you will get a refund of £15.
If you find the key later, you must hand it in to an accommodation centre.
A replacement access card costs £5.
Go to the Library to get a replacement card and then an accommodation centre to get it reprogrammed with your details.
Losing your key and card along with your address details
Never carry your key or card together with your address details. If you keep them together and lose them, it may invalidate your insurance.
If a key or card goes missing and your address details are with it, we have to change the locks on your residence, at a charge of £60.
If you find a fault with your door, lock, key or card, contact your accommodation centre.
Between 9am to 5pm, contact your accommodation centre or the Security team and they will arrange access to your room.
After 5pm, contact the Security desk in the library.
Who to contact for help
- City Accommodation Centre
- West Accommodation Centre
- Security – Phone 01225 383853 or email firstname.lastname@example.org