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Terms and conditions for the Food Direct catering service

Terms and conditions that apply to any order placed with the Food Direct catering service at the University.

Terms And Conditions

For internal customers, the online Food Direct system can take orders of up to £200.

For larger value orders contact

Placing an order

Delivery times

Our normal delivery times are between 8am and 5pm on weekdays, excluding Bank holidays and discretionary days.

Orders for outside our normal delivery times are subject to availability and will incur in additional charges.

Times Supplementary charge
Weekday early mornings (before 8am) £20
Weekday evenings (after 5pm) £20
Saturdays £25
Sundays £35
Bank Holidays and University holidays £40

Minimum orders

On-campus orders for catering during normal delivery times have an minimum cost of £25.

Email for the minimum cost if you want to place an order for any other time.

Order cancellations or changes

Order changes

If you reduce your order by five or more people, we will apply a cancellation charge. The amount we charge depends on when you change the order and by how many people.

Cancellation charges

We will apply different charges depending on how much notice you give us before your event.

  • We will not charge you if you cancel your order more than 4 or more working days before delivery
  • We will charge you up to the full cost of your order if you cancel less than 4 working days before delivery, depending on the contents of your order

Changes or cancellation by us

We are entitled to cancel a booking. We will notify you by email if any part of the facilities are closed or otherwise unavailable because of events outside of our control. If this happens we will help you find an alternative supplier with similar items. We will have no other liability to you in these circumstances.

In all other circumstances, we will incur no liability for any failure to fulfil any contractual obligation if any cause beyond our reasonable control prevents us from doing so.

Delivery of order

You can sign the Order Receipt form at the time of delivery and/or collection.

We may deliver up to ten minutes in advance of your preferred delivered time.

If nobody is available to accept the order, we will leave all items in the requested delivery location.

We will collect your order two hours after the delivery time, unless instructed otherwise. You are responsible for making sure all items are at the collection point.

If the collection point is different to the delivery point, contact us on 07891 790083. If any items are removed from the delivery location, and need to be collected from somewhere else, you might need to pay an additional collection fee.

Any equipment that is not available for the team to collect at the end of the event is automatically charged with a replacement fee.

Small platter £18.00 Piece of cutlery £0.50
Medium platter £20.00 Fruit basket £5.50
Large platter £40.00 Flute or wine glass £1.50
Small platter Lid £30.00 Water glass £1.00
Medium platter Lid £35.00 Small metal basket £6.00
Large platter Lid £38.00 Medium metal basket £10.00
Hot water/Coffee flask £40.00 Large metal basket £15.00
Milk flask £35.00 Small urn £130.00
China mug £2.00 Small water boiler - up to 20ltr £130.00
China cup or China saucer £1.50 Large water boiler - 30-40litre £160.00
Melamine gateau plate £3.50 Trolley £150.00
Melamine side plate £2.50 Jug/Reusable juice bottle £10.00
Sugar sachet holder £5.00 Large tea box £30.00
Waste bowl/bin £2.50 Small tea box £19.50
Waste mini bin £10.00 Camrack (mugs crates) £40.00

Missing equipment items can be returned at a later date and a 50% reduction will be applied to the replacement fee.

Missing equipment must be returned to 2 West 2.08. Email beforehand with details of the booking reference number.

Price increases

We revise our prices annually during the first week in October. If you book more than one year ahead the prices we quote you will be subject to revision and we will charge you the revised costs.

We will give you notice of any change in prices as soon as we can. If prices increase by more than 5%, you can cancel your booking within seven days of the notification. We will charge you for cancelling your booking if you do not cancel in this time.


University of Bath departments do not pay Value Added Tax (VAT) on any menu item except alcoholic beverages.


If you have any questions, please contact us.

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