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University of Bath

Jemma Plummer Operational Courses Manager

Member of the University of Bath internal coaching network


Jemma qualified as a coach in 2014 and has been a member of the internal coaching network since that time. Jemma’s approach to coaching is very practical based and she has the ability to gain great rapport quickly with all staff & students. Jemma is a Wellbeing Champion too.

Jemma has plans to complete the training and qualify as a Strengthscope Practitioner later this year (2023).

Coaching provided to UoB staff within the following areas:

  • Operations teams
  • Career administration
  • Student Union
  • Estates Department


Particular areas of interest in relation to coaching:

  • Communication/Interpersonal skills
  • Leadership/aspiring leaders
  • Action focused coaching
  • Prioritisation, time management & organisational skills
  • Confidence building & resilience
  • Performance management
  • Managing professional relationships
  • Handling difficult conversations


Programme Lead: Currently developing a portfolio of qualifications and courses for the University and commercial delivery; First Aid, Pool Lifeguard, Safeguarding, Health & Safety and ILM courses. Creating a workforce document and need analysis for the operations team. Motivating and encouraging staff members to progress throughout the Department.

During the past two years Jemma delivered the ILM Level 5 Diploma in Effective Coaching & Mentoring programme for for Dame Kelly Holmes trust.

Programme Lead, University of Bath, September 2017-present

Duty Manager, University of Bath, April 2004-Septemer 2017

Fitness Instructor, Living Well Health club


  • ILM Level 5 Diploma in Coaching, Leadership & Mentoring (Institute of Leadership & Management)
  • Currently working towards completing the ILM 5 Diploma in Leadership & Management
  • Delivering programmes including the ILM 3 Coaching Award from April 2018
  • Mental Health First Aider, MHFA England
  • ASIST (Applied Suicide Intervention Skills Training)
  • Regular CPD sessions with Sharon Charlton-Thomson, Leadership Coaching