Phase 2 - usability testing
6 NOV 2018
13 NOV 2018
We arranged two days of usability testing, one for the staff landing page, one for the students' landing page. The objective was to learn about how easy it is for people to complete tasks using the new designs and whether anything could be improved to help them use the pages on a daily basis.
We ran the sessions with the help of the Internal Communications team and tested two versions of the staff and students' landing pages.
Seven members of staff and five students took part in the usability tests. We invited members of staff and students from a range of job families and disciplines. Some participants had a lot of experience using their respective landing pages, some were new to the University or did not often use the page.
To test the pages, we wrote a usability test script, which was reviewed by the Business Insight team. This made sure that the test sessions were consistent and fair.
During the test sessions, we asked participants to:
- describe their initial thoughts on the page and its purpose
- perform four simple tasks, describing their actions and thoughts
- rate each task on a scale by how simple or complex it was to perform
- explain why they chose that rating and whether they had any other comments about the task
- answer three questions about their reaction to each version of the page
- answer follow-up questions
After the usability tests, we collated the participants’ comments and actions. The results have helped us understand:
- how staff and students use their landing pages
- the type of tasks they want to be able to access
- how we can best design pages that help them complete tasks quickly and easily
We used this information to restructure the pages before the next phase of user research.