- Computing Services

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Contact Service Desk

The Service Desk team





Helping students help themselves

Telephone 01225 383434

Visit us at the kiosk
Library Level 2
Mon, Tue, Thur, Fri
9am - 5pm
Wed 10am - 5pm

Out of hours

Homehelp → Support form

The helpform requires Javascript to submit your request.  If you are using a browser which does not support Javascript please email it-servicedesk@bath.ac.uk with details of your request.  We will transfer your request to the correct team.

IT Help

This form is only used to reset your password or to get a reminder of your username. For general IT help and advice, please log a ticket using our self-service portal

To register for MIS applications (Agresso, SAMIS etc) you will need your Line Manager to complete the MIS request form.


Select a help topic:

General Help & Advice

File or Email Recovery

Need More H drive/ Email Storage

Request Research Storage (Principal Investigators only)

Reset Password or Username reminder

ResNet, Docking or Wireless

Audio Visual Booking

Web Team Services

Accommodation & Hospitality

University Managed Housing

Request Longer 'Terminal Service' Session

Management Information Systems Software

SAMIS, SAMIS web, SAMIS Business Objects

Managed Print Service

General Mac help

Request SPSS20 upgrade

MIS Registration form

General Help

MIS Registration

To register for MIS applications (Agresso, SAMIS etc) you will need your Line Manager to fill out the following form for you

wb00830_  MIS Registration form

Recover your own files

Files stored on the H:\ drive or in My Documents can be recovered very quickly without our help. For more details read our...

wb00830_  File Recovery Section

Password reset

 If you have forgotten your University account password

Reset your password

Read storage guidelines

It is important that you read these research storage guidelines before you request storage...

wb00830_  Research storage guidelines

* If you are a student click here


* If you are staff choose from the following

SAMIS Business Objects
Samis on the Web

Forgotten username

* What is your username?

  • I have forgotten my username 
  • I have forgotten my password 

* Subject line for the problem (max 100 characters):

* Give us details about the problem:

* Your full name:       

* Your date of birth: 

* Your postcode:     

If you do not have a UK postcode, please type not applicable.

* Your address:

Your Student Number: 

* Your Department: 

Your Tutor:              

* Alternate email address: (Hint - not your bath.ac.uk email address!)

Contact telephone number:  

Which network are you connecting on?

What device are you trying to connect with?
Mobile phone

Location: Where are you trying to access from? (nearest building/room)

Select Management Information Software:
Registration On-Line
Business Objects
Raisers Edge
Gladstone MRM
Pathlore LMS



* Yes, I have tried to recover my own files  

 If not, please visit our pages on recovering your own files.

*Select a recovery type:
H-Drive / My Documents
X-Drive / \\campus\files
Other Filestore (please specify above)


*File name to be recovered: (file recovery only)

*Directory or folder the file/email was in:

*Date when the file was last working / When was the email received:


Self-help for increasing file and email space :

wb00830_  Increase email or disk space


Name of package     

Date it is required   

No of simultaneos users  

Does software require audio  Yes No

Does software run video        Yes No

Does it depend on other applications  Yes No

What will the software be used for 

Is there anything to help us carry out our installation

Where in the start menu would you like it to appear

Active Directory usernames for user requiring session changes:  

Length of timeout is required for disconnected sessions:  

Give details of what type of jobs will be running: 


* Building where PC located(GTA/Library) 

* Floor 

* PC Number (Found on label on top of PC) 

* What part of the computer is not working:

Other(please specify)

* Is the project Grant Funded:
Yes No

* What is the Project name 

*What is the Project code 

* Who is the Principal Investigator 

* What will you be using to access storage:


* Select problem area


* Select Applicant issue:

* Please give student number:


* Select Assessment issue:

* Please give Module/Unit Code:


* Select Programme issue:

* Please give the Course Code:


* Select Student issue:

* Please give student number/ course code:


* Select Staff issue:


* Report name  

* Please select problem:

* Remember to attach the report you are working from


* Please select problem:


Upload a screen print/ file:

Upload a screen print/ file:

* = These fields must be completed