Top tips to avoid getting locked out of your University account

Getting a new phone? Back up your Authenticator App in advance, or make sure you have set up multiple MFA methods to verify your identity.

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Published on Wednesday 27 November 2024
Last updated on Wednesday 27 November 2024
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Visit the layer up your account security for detailed guidance about Multi-Factor Authentication (MFA), but read our top tips to avoid getting locked out of your account.

Have more than one verification method set up, so you are still able to verify your identity if you are unable to use your usual method
Have appropriate methods set up for your needs – some methods can only be used for certain activities.
Remember to visit ‘MyAccount’ and update your mobile/phone number if it changes
To avoid getting locked out if you change or lose your mobile -back up your Microsoft Authenticator App’s account credentials so you can recover and restore your MFA information on your new device.