Check In Surveys 2020/21

As part of the University response to the Covid-19 pandemic, and to further strengthen our student engagement, the provision and delivery of learning and teaching moved to the Bath Blend and the institution added two 'Check In Surveys' to ensure we received additional timely feedback from students.

In both Week Four and Week Eight (Semester One 2020/21) the University asked all students (UG, PGT and PGR who are not on distance learning programmes, in suspense or writing up) to complete a very short questionnaire about their overall experience of studying at Bath in these difficult times. This was an opportunity for students to provide anonymous feedback about their learning and teaching (or research) as well as their wider student experience. Students' comments were requested to be constructive and in line with the University Dignity and Respect Policy, now known as the Dignity & Respect Policy and Procedure).

Administration of the surveys

The Student Engagement Team administered the Covid-19 Check In Surveys in both Week Four and Week Eight of Semester One 2020/21.

The Week Four Survey consisted of three questions and the Week Eight had six:

Week Four

• I am satisfied with my experience at the University of Bath this academic year.
• Thinking about your whole university experience this academic year, what is working well for you?
• Thinking about your whole university experience this academic year, do you have any suggestions on how we could improve?

Week Eight

• I am satisfied with my education experience at the University of Bath this academic year.
• Thinking about your education experience this academic year, what is working well for you?

• Thinking about your education experience this academic year, do you have any suggestions on how we could improve?

• I am satisfied with my wider university experience at the University of Bath this academic year.

• Thinking about your wider university experience this academic year, what is working well for you?

• Thinking about your wider university experience this academic year, do you have any suggestions on how we could improve?

Encouraging students to provide constructive feedback

Students were reassured that their responses to the Covid-19 Check In Surveys will be anonymised.

Students were required to read and sign a statement confirming that they agree to provide constructive feedback before they can complete the evaluations and that it is in line with the University's Dignity and Respect Policy (now known as the Dignity & Respect Policy and Procedure). This was to clarify to students what kind of feedback is appropriate and help address staff concerns around unhelpful and offensive comments.

As with any survey, we actively encouraged you to report any offensive or discriminatory comments to both your Head of Department and to the Student Engagement team. We take these issues very seriously. We work with key staff from across the University to address both offensive comments and unconscious bias.

Seeing the results

Heads of Departments were sent the results.

All Check In Survey reporting data available to colleagues will be automatically anonymised.

Feeding back to your students

Departments are required to partner with students through mechanisms like Staff Student Liaison Committees to develop plans to address the issues raised by students.

These Action Plans should be communicated to students via email.

How the University uses student feedback

Data from the Covid-19 Check In Surveys was collated and anonymised. Data was shared with Staff Student Liaison Committees (SSLCs), academic departments, professional services, the University's Resilient Curriculum Programme Team and Student Experience Programme Team, as well as other members of staff to help the University to continually develop and enhance learning and teaching (& research), and the wider student experience.