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Difficult situations

This section provides information on the webpages, policy and guidance available in relation to difficult situations.

Difficult situations

We have a number of policies and procedures in place to help deal with a range of difficult situations that you may encounter as a line manager or a member of staff.


We expect staff to follow all of the University's rules, policies and procedures at all times. Disciplinary procedures are necessary so that staff who breach the rules of conduct expected by the University are treated reasonably, consistently and fairly in every case.

Managing organisational change

We strive to manage change in a fair, consistent and effective manner. We have procedures for dealing with organisational change, redundancies and redeployment of staff.


We wish to enable all staff to work and perform to the best of their ability to meet the needs of the University. Our capability policy sets out how we will consider and deal with unsatisfactory performance due to lack of capability so that staff are given support to help them improve their performance.


We recognise that from time to time individual employees may wish to seek to have grievances relating to their employment resolved. We have a grievance procedure which allows grievances to be raised and dealt with.

The University's mediation service is also available to help the people concerned with finding a solution to their dispute.

Dignity and respect

We are committed to providing an environment where all employees and students are treated with dignity and respect, free of unlawful discrimination, victimisation, bullying or any form of harassment.

Dealing with the death of a member of staff

Guidance and support is available to managers and staff dealing with the death of a member of staff.

Managing substance misuse

This policy sets out how we manage substance misuse by staff and contractors in order to meet our health and safety duties.

Trade Unions

We fully recognise the importance of trade unions in all of these policies and procedures, and we have a Trade Union Recognitiion and Facilities Agreement in place with all three recognised campus unions.

Industrial Action

Read more about industrial action.

Improving working relationships

Effective working relationships are crucial to all staff working together. We all have a responsibility to maintain and improve the quality of our working relationships.

If you and a colleague have a concern about your working relationship the University's mediation service operates an improving work (and study) relationships service, which can help you to work this through together.