A key that is twisted and deformed. Most locks require the key to be extremely straight to work correctly. If the key is severely deformed please request a new key.
If the key enters the lock most of the way but not all the way, there might be an obstruction inside the lock. Please report as a fault.
Yale key missing the pip
Yale key that is missing the pip. If the pip on the underside of the Yale key is missing, the key must be replaced. Please request a new key.
Matching keys and locks
A key and a lock where the codes are showing. If the code on the key and the lock do not match then this is the incorrect key for the lock. Please request a new key.
Worn key tip
A key where the tip has been worn down over time and is now misshaped. If the key tip is worn and rounded it will not unlock and will just spin in the lock barrel. Please request a new key.
If the key is not worn but spins in the lock, please report as a fault.
Where to find the codes written on keys. When keys are ordered, always provide the building, room and key code. Most key codes can be found on either the key or the corresponding lock. Please request a new key.
Key stress cracks
A key that overtime has formed a stress crack from usage and force. If the key has formed a stress crack, you will need to replace it. Please request a new key.