Order food and drink for your event
How to order Food Direct catering for meetings and events.
What we offer
We supply a range of food for events, including:
- hot and cold drinks
- working lunches
- confectionery and cakes
- alcoholic drinks
We produce all our food in kitchens with level five food hygiene ratings.
We cater for people with food allergies and intolerances. Download and read our food allergen information before placing your order.
How to order
If you are a member of University staff:
- to order catering for up to 150 people, book using the Food Direct online system
- to order catering for more than 150 people, email email@example.com or call 01225 385051
- have your department cost code ready, as this is where we will charge your order to
If you are an external customer from outside the University:
When to order
You must place your order at least five days before your event.
Our usual delivery times are between 7.30am and 6pm on weekdays.
If you want to order for an event outside of these times, you must give us five working days' notice.
Out-of-hours delivery charges
We will apply a supplementary charge to orders for events which take place outside our normal delivery times.
|Weekday early mornings (before 7.30am)||£20|
|Weekday evenings (after 6pm)||£20|
|Bank Holidays and University holidays||£30|
All orders are subject to our terms and conditions.
Changing or cancelling your order
If you cancel your order on the day of the event, call us on 01225 383441.
See our terms and conditions for cancellation charges.
We reserve the right to substitute any item you order. We will make sure that it is an equivalent or similar product to the one replaced. We will try to inform you before the delivery.
Receiving your order
We can deliver your order and set it up for you. We will deliver your order within five minutes of your preferred time.
In addition to your order, we will provide:
- a box for you to leave hired equipment in for collection
- a box for recycling waste, like platters, paper plates, plastic and cardboard cups
- a cloth to clean up any spillages
Make sure you're at the delivery location at the scheduled time so that you can check the order and sign the Order Receipt form. If you're not there to accept the order, we will leave it in your requested delivery location.
You are responsible for the contents of the delivery, including any returnable accessories and cutlery provided. We will charge you for any items not returned.
If you have any questions or problems on the day of delivery, call 01225 383441.
Collecting your order
You can come and collect your order from us at 4W Cafe. You must let us know at least 48 hours before collection.
Collecting catering equipment after the event
We will collect our catering equipment and rubbish within two hours of the delivery time, unless you tell us otherwise. You can keep the equipment longer than the agreed time, for an additional charge.
If you would like us to collect the items from a different location, call us on 01225 383441 or 01225 383441. If any items are removed from the delivery location, and need to be collected from somewhere else, you will need to pay an additional collection fee. If you do not return an item, you will need to pay a replacement fee.
You must sign the Order Receipt form when we collect the items. If you are not there when we collect and are unable to sign the Order Receipt form, we will still collect the items.
Sharing your feedback
We welcome your suggestions and feedback about this service. Email your comments to firstname.lastname@example.org