What we offer
We supply a range of food for events, including:
- hot and cold drinks
- sandwich platters
- confectionery and cakes
- canape receptions
Allergies and dietary requirements
If you or any of your guests have any of the following allergies, intolerances or dietary requirements make sure you email catering@bath.ac.uk:
- Vegetarian
- Vegan
- Halal
- Cereals containing gluten
- Milk
- Eggs
- Fish
- Crustaceans
- Molluscs
- Mustard
- Soya
- Sulphites
- Lupin
- Nuts
- Peanuts
- Celery
- Sesame
If there is something not listed, please specify details when emailing.
We will take reasonable steps to prepare your meal safely, although we cannot guarantee a complete allergen-free environment or products.
A comprehensive list of the known allergens present in every dish is available by calling the Food Direct team on 07891790083.
How to order
Go to the Food Direct website to make your order online.
You can request a delivery time when you book and the team will deliver to the room.
When to order
You must place your order at least three working days before your event.
Orders over £200 or outside of the standard delivery times (Monday to Friday 8am to 5pm) must be placed at least five working days in advance.
Orders placed after this time incur a £10 administration fee.
Delivery times
Our usual delivery times are between 8am and 5pm on weekdays.
If you want to order for an event outside of these times, you must give us five working days' notice.
Out-of-hours delivery charges
We will apply a supplementary charge to orders for events which take place outside our normal delivery times.
| Times | Supplementary charge |
|---|---|
| Weekday early mornings (before 8am) | £20 |
| Weekday evenings (after 5pm) | £20 |
| Saturdays | £22 |
| Sundays | £27 |
| Bank Holidays and University holidays | £32 |
All orders are subject to our terms and conditions.
Changing or cancelling your order
If you need to change or cancel your order call 07891790083 or email catering@bath.ac.uk
If you cancel your order on the day of the event, call us on 07891790083 .
See our terms and conditions for cancellation charges.
Substitute items
We reserve the right to substitute any item you order. We will make sure that it is an equivalent or similar product to the one replaced. We will try to inform you before the delivery.
Receiving your order
Order delivery
We can deliver your order and set it up for you. We will deliver your order within five minutes of your preferred time.
You need to provide a table in the room for the equipment and refreshments, we are not able to leave trolleys in rooms.
In addition to your order, we will provide:
- a box for you to leave hired equipment in for collection
- a cloth to clean up any spillages
Table clothes are provided at an extra charge.
Make sure you're at the delivery location at the scheduled time so that you can check the order and sign the Order Receipt form. If you're not there to accept the order, we will leave it in your requested delivery location.
You are responsible for the contents of the delivery, including any returnable accessories and cutlery provided. We will charge you for any items not returned.
If you have any questions or problems on the day of delivery, call 07891790083.
Collecting your order
You can come and collect your order from us at 4W Cafe. You must let us know at least 48 hours before collection.
Collecting catering equipment after the event
You will need to give us a collection time so the room is clear for the next person. You can keep the equipment longer than the agreed time, for an additional charge.
You must sign the Order Receipt form when we collect the items. If you are not there when we collect and are unable to sign the Order Receipt form, we will still collect the items.
Terms and conditions
Read the terms and conditions for Food Direct.
Sharing your feedback
We welcome your suggestions and feedback about this service. Email your comments to catering@bath.ac.uk
Our commitment to sustainable food
As Food Direct is committed to supporting the University's sustainable food commitment and carbon action framework, disposable items are no longer provided as part of the service.
Deliveries are set up in your booked room at no additional charge.