What we offer

We supply a range of food for events, including:

• hot and cold drinks
• working lunches
• buffets
• confectionery and cakes
• alcoholic drinks

We produce all our food in kitchens with level 5 food hygiene ratings.

Dietary requirements

We cater for people with food allergies and intolerances. Download and read our food allergen information before placing your order.

How to order

If you are a member of University staff:

• to order catering for up to 150 people, book using the Food Direct online system
• to order catering for more than 150 people, email hospitality@bath.ac.uk or call 01225 385051
• have your department cost code ready, as this is where we will charge your order to

If you are an external customer from outside the University:

• make your selection from our menu for external customers
• place your order by emailing conferencesandevents@bath.ac.uk or calling 01225 383441

When to order

You must place your order at least five days before your event.

Delivery times

Our usual delivery times are between 7.30am and 6pm on weekdays.

If you want to order for an event outside of these times, you must give us five working days' notice.

Out-of-hours delivery charges

We will apply a supplementary charge to orders for events which take place outside our normal delivery times.

All orders are subject to our terms and conditions.

Changing or cancelling your order

You can change or cancel your order online through Food Direct up to 48 hours before your event.

If you need to change or cancel your order less than 48 hours before delivery, call us on 01225 385051 or email hospitality@bath.ac.uk

If you cancel your order on the day of the event, call us on 01225 385051 or 07891 790083.

See our terms and conditions for cancellation charges.

Substitute items

We reserve the right to substitute any item you order. We will make sure that it is an equivalent or similar product to the one replaced. We will try to inform you before the delivery.

Receiving your order

Order delivery

We can deliver your order and set it up for you. We will deliver your order within five minutes of your preferred time.

In addition to your order, we will provide:

• a box for you to leave hired equipment in for collection
• a box for recycling waste, like platters, paper plates, plastic and cardboard cups
• a cloth to clean up any spillages

Make sure you're at the delivery location at the scheduled time so that you can check the order and sign the Order Receipt form. If you're not there to accept the order, we will leave it in your requested delivery location.

You are responsible for the contents of the delivery, including any returnable accessories and cutlery provided. We will charge you for any items not returned.

If you have any questions or problems on the day of delivery, call 07891 790083.

Collecting your order

You can come and collect your order from us at 4W Cafe. You must let us know at least 48 hours before collection.

Collecting catering equipment after the event

We will collect our catering equipment and rubbish within two hours of the delivery time, unless you tell us otherwise. You can keep the equipment longer than the agreed time for an additional charge.

If you would like us to collect the items from a different location, call us on 01225 385051 or 07891 790083.

You must sign the Order Receipt form when we collect the items. If you are not there when we collect and are unable to sign the Order Receipt form, we will still collect the items. You must contact us to arrange another time for us to check equipment together.

Sharing your feedback

We welcome your suggestions and feedback about this service. Email your comments to hosp-feedback@rt.bath.ac.uk