Changes to the Food Direct service due to COVID-19
(As we adapt our service in line with the latest government guidance on COVID-19, this information is subject to change).
We have changed the Food Direct service to help keep you and guests safe.
Restricted order numbers
We ask that you are aware of the current Government guidelines and your room capacity. Please ensure that this safely reflects your guest attendance.
In order to deliver, hospitality staff require access during your meeting or event. Please be mindful of social distance and stay seated until staff have completed their task. If staff feel unsafe entering the room, this may result in your booking being left outside on a trolley for you to collect.
Room set up
In order to help run a safe service for customers, we recommend guests take single turns accessing catering tables and staying seated until we have completed set up.
Additional COVID-19 secure measures
Each delivery is provided with a hand sanitiser and box of antibacterial wipes. These must remain on the service table for use with tea and coffee facilities. These are included in the costs, however they must be returned to avoid a replacement fee of £15.
What we offer
We supply a range of food for events, including:
- hot and cold drinks
- working lunches
- confectionery and cakes
- afternoon tea
- canape receptions
Allergies and dietary requirements
If you or any of your guests have any of the following allergies, intolerances or dietary requirements make sure you email catering@bath.ac.uk:
- Vegetarian
- Vegan
- Halal
- Cereals containing gluten
- Milk
- Eggs
- Fish
- Crustaceans
- Molluscs
- Mustard
- Soya
- Sulphites
- Lupin
- Nuts
- Peanuts
- Celery
- Sesame
If there is something not listed, please specify details when emailing.
We will take reasonable steps to prepare your meal safely, although we cannot guarantee a complete allergen-free environment or products.
A comprehensive list of the known allergens present in every dish is available by calling the Food Direct team on 07891790083.
How to order
Go to the Food Direct website to make your order online.
You can request a delivery time when you book and the team will deliver to the room.
When to order
You must place your order at least two working days before your event.
Orders over £200 or outside of the standard delivery times (Monday to Friday 8am to 5pm) must be placed at least five working days in advance.
Orders placed after this time incur a £10 administration fee.
Delivery times
Our usual delivery times are between 8am and 5pm on weekdays.
If you want to order for an event outside of these times, you must give us five working days' notice.
Out-of-hours delivery charges
We will apply a supplementary charge to orders for events which take place outside our normal delivery times.
| Times | Supplementary charge |
|---|---|
| Weekday early mornings (before 8am) | £20 |
| Weekday evenings (after 5pm) | £20 |
| Saturdays | £22 |
| Sundays | £27 |
| Bank Holidays and University holidays | £32 |
All orders are subject to our terms and conditions.
Changing or cancelling your order
If you need to change or cancel your order call 07891790083 or email catering@bath.ac.uk
If you cancel your order on the day of the event, call us on 07891790083 .
See our terms and conditions for cancellation charges.
Substitute items
We reserve the right to substitute any item you order. We will make sure that it is an equivalent or similar product to the one replaced. We will try to inform you before the delivery.
Receiving your order
Order delivery
We can deliver your order and set it up for you. We will deliver your order within five minutes of your preferred time.
You need to provide a table in the room for the equipment and refreshments, we are not able to leave trolleys in rooms.
In addition to your order, we will provide:
- a box for you to leave hired equipment in for collection
- a cloth to clean up any spillages
Table clothes are provided at an extra charge.
Make sure you're at the delivery location at the scheduled time so that you can check the order and sign the Order Receipt form. If you're not there to accept the order, we will leave it in your requested delivery location.
You are responsible for the contents of the delivery, including any returnable accessories and cutlery provided. We will charge you for any items not returned.
If you have any questions or problems on the day of delivery, call 07891790083.
Collecting your order
You can come and collect your order from us at 4W Cafe. You must let us know at least 48 hours before collection.
Collecting catering equipment after the event
You will need to give us a collection time so the room is clear for the next person. You can keep the equipment longer than the agreed time, for an additional charge.
If you would like us to collect the items from a different location, call us on 07891790083. If any items are removed from the delivery location, and need to be collected from somewhere else, you will need to pay an additional collection fee.
Any equipment items that are not available for the team to collect at the end of the event are automatically charged with a replacement fee. Missing equipment items can be returned at a later date and a 50% reduction will be applied to the replacement fee.
You must sign the Order Receipt form when we collect the items. If you are not there when we collect and are unable to sign the Order Receipt form, we will still collect the items.
Terms and conditions
Read the terms and conditions for Food Direct.
Sharing your feedback
We welcome your suggestions and feedback about this service. Email your comments to catering@bath.ac.uk
Our commitment to sustainable food
As Food Direct is committed to supporting the University's sustainable food commitment and carbon action framework, disposable items are no longer provided as part of the service.
Deliveries are set up in your booked room at no additional charge.