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University of Bath

Problems with my University of Bath Library card

Advice for resolving problems when your University of Bath Library card is not working as expected or has been broken.

What do I do if my card doesn't work?

Regular use and accidental damage can mean that sometimes library cards no longer work as expected. Occasionally, some cards just fail even after a short period of use.

It is recommended you treat your library card in the same way you would handle and store your bank and credit cards. Please do not punch any holes in any section of a library card to attach it to anything else. If the internal components are not immediately destroyed, the lifespan of cards damaged in this way is usually substantially reduced.

Lanyards and card holders can be purchased from the Student Union shop if you wish to wear your card in this way.

If your library card is cracked, a part of it is broken off or the printed layers are peeling away, please contact the Library Issue Desk via library@bath.ac.uk in order to obtain a replacement card. A free replacement will be provided in exchange for a broken or damaged card.

Issue Desk staff may refer you to professional service colleagues in Accommodation, the STV Reception or Access Control for advice where cards function on Library systems (such as Issue Desk card scanners and Self-Issue machines) but do not provide the expected access to facilities.