The Department of Sports Development and Recreation at the University of Bath manages and organises a range of activities under the University’s sports brand - Team Bath.  The Department aspires to create a world leading multi-sport environment providing activities, services and facilities for students, university staff, the local community and high-performance athletes. 

In addition, we are recognised by UK Sport as one of only six Elite Training Centres, providing the training base for around 250 international level athletes.

This is an opportunity to become part of a professional and progressive organisation at the leading edge of sport, health and fitness. 

About the role

We are looking for an experienced Receptionist to join our team to enable the smooth running of our sports facilities.

You will:

• be the first point of contact for all general sports enquiries and will have responsibility for booking and taking payments for facilities, classes, courses, and supporting the Operations team with day-to-day operations. 
• play a vital role in supporting the Reception Manager in implementing the access policy and providing excellent customer service as part of our committed and dedicated Reception team.

There are physical elements to the role, including assisting with security incidents and the emergency process when evacuating customers and users safely from the facilities.

About you

You should have:

• experience working with a range of customers and age groups
• excellent interpersonal and customer care skills
• sound IT skills to enable you to deliver high standards of service to our students, staff, public, high performance sports partners and visiting athletes.

Further information

This is a full-time position and you will be required to work an average of 36.5 hours per week over a 3-week rotating rota covering the facility opening hours and business needs between 0545-2230 (weekdays) and 0730-1930 (weekends). 

Due to the working hours and shift pattern, this role is only suitable for those aged 18 years and over. 

This role requires a basic DBS check which we would organise for you, and we will support you with all the training you need to thrive in this inspiring environment. 

For an informal discussion about the role please contact Claire Sidebottom, Reception Manager (adsceas@bath.ac.uk).

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

What we can offer you 

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Generous annual leave allowance including reduced working hours over Christmas
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• A family-friendly workplace 
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Employee assistance services through Health Assured, including access to the Wisdom app

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.

Be Well at Bath

We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Find out more about being at your best at Bath.

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Further details:

• Job Description & Person Specification