Operations Manager (Reslife)
If you’re an organised, people-focused team leader who thrives in a busy, customer-centred environment, this role puts you at the heart of creating an excellent student living experience!
About the role
As ResLife Operations Manager, you will oversee the delivery of cleaning and portering services across a portfolio of university residences, ensuring high standards of customer service, safety, and operational efficiency.
You’ll lead both the academic-year student accommodation operation and the summer commercial business, managing resources, budgets, and staff to deliver a seamless service. Working closely with colleagues across campus, you’ll play a key role in coordinating operations, improving processes, and acting as a duty manager during peak periods.
About you
You will be an organised and proactive leader with experience managing teams in a fast-paced operational environment, ideally within accommodation, hospitality, or facilities services.
With strong communication and problem-solving skills, you can balance customer focus with financial and operational control.
You’re confident managing people, driving performance, and handling complex situations, and you take pride in delivering excellent service while supporting staff development and fostering a positive, inclusive working environment.
Further information
This is a full-time role working 36.5 hours per week over a variable shift pattern, 5 days out of 7.
For an informal discussion about the role please contact Ben Jones, Residential Services Manager (baj20@bath.ac.uk) or Jane Hately, Recruitment and Staff Engagement Coordinator (jh3809@bath.ac.uk).
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
What we can offer you
We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- Generous employer contributory pension schemes
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
- Local discounts, including free entry to the Holburne Museum in Bath
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
- Employee assistance services through Health Assured, including access to the Wisdom app
Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.
Be Well at Bath
We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:
- Staff support groups and networks
- A network of Staff Wellbeing Champions
- A suite of tools, resources and frameworks that enable you to be at your best and thrive
Find out more about being at your best at Bath.
Further details:
Terms and Conditions of Employment
Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.