Senior Operations Assistant

Job title Senior Operations Assistant

Department Student Services

Salary Starting from £22,017, rising to £25,482

Grade Grade 5

Placed on Thursday 06 June 2019

Closing date Thursday 20 June 2019

Interview date Friday 05 July 2019

Reference CT6802

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The post-holder will be joining the busy Student Services Operations Team. 

The role of the Student Services Centre is to ensure that students, parents/guardians, prospective students and staff can readily access the information, advice and support available, enabling them to fully benefit from their academic and broader experience.

The post-holder will provide support for the Student Services Helpdesk in a customer-facing role which can often be a demanding and busy environment and can include interacting with, and supporting students in distress. The post-holder will also be required to provide administrative support for the specialist teams within Student Services: the Counselling and Mental Health team, the Wellbeing team, the Disability Service, the Student Money Advice and Retention Team and the Projects team. As a Senior Operations Assistant the post holder will also be responsible for a level of planning, oversight and service improvement.

The successful candidate will possess excellent communication and customer service skills with experience of working in a service environment, alongside excellent IT and organisational skills.

The post holder will report to the Operations Team Leader in Student Services.

This is a full-time post of 36.5 hours per week to be worked Monday to Friday. We are open to job-share applications whereby two staff members would share the role. 

To ask questions or to arrange an informal discussion about the role please contact the Operations Team Leader, Sophie Boyce at s.a.boyce@bath.ac.uk However please note that all applications must be made on the university recruitment system and not directly to this address.

The closing date for this job opportunity has now passed, and applications are no longer being accepted for this position

Further details:
The University of Bath is an equal opportunities employer and has an excellent international reputation with staff from over 60 different nations. To achieve our global aspirations, we welcome applicants from all backgrounds.