IT Assistant Director (User Services) (Fixed Term)

Job title IT Assistant Director (User Services) (Fixed Term)

Department Computing Services

Salary Starting from £49,149, rising to £56,950 (plus a market supplement of £2,000)

Grade Grade 9

Placed on Tuesday 06 February 2018

Closing date Sunday 04 March 2018

Interview date Friday 16 March 2018

Reference DM5601

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IT Assistant Director (User Services) 12 Months Contract


We have an outstanding opportunity for an IT Assistant Director to join the University of Bath's Department of Computing Services for an initial 12 months with the possibility of the role being extended or made permanent.

We are looking for an agent of change with the ability to be an emotionally intelligent leader. You will be able to assimilate complex and large amounts of information whilst at the same time not be afraid to challenge current practice.


A key role within the IS/IT Senior team, you will have responsibility for the teams and technical strategy in a range of customer facing areas;

  • Staff / Student Service Desk
  • Integrated Help Desk
  • IT Procurement
  • Staff and Student Desktop provision
  • Student open space IT support
  • Classroom and event audio-visual support
  • IT literacy development
  • Assistive Technology
  • IS/IT/AV intelligence provision

Using strategic and situational awareness and a business focus, you will act as the conduit between Senior Managers in the University and your technical colleagues. Your Business Process Redesign will be in constant demand, leading and developing teams of technical specialists.


You will have built upon your degree and relevant post-graduate qualification (or equivalent experience) with recognised qualifications and/or abilities in IT technical service management and leadership, drawing upon your ITIL or similar service management experience.

About The University of Bath

The University of Bath is a leading UK research university, dedicated to making a positive impact to the world we live in. The superb facilities and practical support available at the University have created an ethos and environment which inspires a culture of innovation and fresh thinking. The University’s researchers engage closely with industry, the public and policy makers to explore challenging projects that examine the questions and inform the solutions that make a difference to society. The University is located in the UNESCO World Heritage City of Bath. The city was established as a Roman spa town and is famous for its spectacular Georgian architecture.


We are committed to personal and professional development. In addition we offer the following employee benefits: 

  • 18% employer pension contributions (8% employee contributions)
  • 39 days holiday (annual leave, discretionary days and bank holidays)
  • A flexible working environment
  • Ofsted outstanding rated onsite nursery and childcare vouchers schemes
  • Salary exchange scheme (cycle to work)
  • Interest free loans for public transport seasons tickets and motorcycle purchases for commuting
  • Onsite private and NHS dentist, onsite medical centre
  • Discounted physiotherapy services

If you’d like to find out more about working for Computing Services please visit our webpage

For an informal discussion about this role, please contact Lindy Roberts, HR Advisor (Recruitment) ( or 01225 386040).

The closing date for this job opportunity has now passed, and applications are no longer being accepted for this position

Further details:
The University of Bath is an equal opportunities employer and has an excellent international reputation with staff from over 60 different nations. To achieve our global aspirations, we welcome applicants from all backgrounds.