Visitor Services Coordinator

Job title Visitor Services Coordinator

Department Arts

Salary Starting from £19,612, rising to £21,814

Grade Grade 4

Placed on Wednesday 27 November 2019

Closing date Wednesday 11 December 2019

Interview date To be confirmed

Reference JB7272

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We are seeking a welcoming and confident individual with front of house management and co-ordination experience to oversee visitor services at campus venues The Edge and Andrew Brownsword Gallery as our Visitor Services Coordinator.

The University of Bath’s Office for the Arts organises programmes for both public and campus engagement. It is an important time for The Edge and Andrew Brownsword Gallery as we develop an arts and science brand for public engagement purposes, whilst maintaining a supportive ecosystem for campus arts users.

Working to the instruction of the Building Manager, you will be responsible for co-ordinating the ticketing, invigilation, ushering and information providing aspects of venue life into a cohesive welcome experience for users and visitors.

From way finding to mediation the Visitor Services Co-ordinator will take a lead role in establishing an environment that interfaces effectively with user and audience needs, acting as the central and first point of contact and managing the Visitor Services Assistant, casual invigilation, duty management and ushering staff. Responsibilities will include the recruitment, scheduling, co-ordination and supervision of front of house staff alongside the design and delivery of a modern paperless ticket sales and checking service.

Alongside the Building Manager and Facilities Co-ordinator the role will ensure The Edge and Andrew Brownsword Gallery are fit for purpose as public facing spaces via a renowned welcome experience, working with programming colleagues to contribute positively to arts provision and research engagement objectives as well as with operational colleagues in hosting a wide variety of events.

This role is offered on a full-time basis of 36.5 hours per week, on a 5 out of 7 working basis.

About The Edge and Andrew Brownsword Gallery

Based around an ethos bringing together Art, Research and Adventure, year-round programmes at The Edge and Andrew Brownsword Gallery are co-ordinated by the University of Bath’s Office for the Arts including exhibitions, performing arts presentations, talks, arts classes, family and community events.

The office also supports the extra-curricular interests of Bath students engaged in the performing and visual arts.

For an informal discussion about the role please contact Eva Martino (em2049@bath.ac.uk)

Notes on applying:

Please ensure your supporting statement or cover letter do not exceed 1,000 words in total.

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Further details:
The University of Bath is an equal opportunities employer and has an excellent international reputation with staff from over 60 different nations. To achieve our global aspirations, we welcome applicants from all backgrounds.