Customer Service Administrator

Job title Customer Service Administrator

Department Estates

Salary Starting from £19,612, rising to £21,814

Grade Grade 4

SOC Code - Visa Requirements N/A

Placed on Wednesday 21 July 2021

Closing date Sunday 15 August 2021

Interview date See advert

Reference JB8491

Apply Online


An exciting opportunity has arisen for a Customer Services Administrator within the Estates Department at the University of Bath.

The role is varied and interesting and we would like to recruit an enthusiastic, motivated individual to join our small team on a full-time basis.  

You will need to be well organised, with a strong administrative background and preferably experience within a facilities management environment or similar. You should possess excellent customer service and communication skills, with a common sense approach to problem solving. You will need initiative and good judgement. The ability to constantly re-prioritise workload in a reactive environment is a must.

A high proficiency in Microsoft packages including Word and Excel is required.  Training will be given in use of University specific software (Archibus, Agresso) which are requisite for the post.

Core hours are between 8.00am and 5.20pm and scheduled amongst the team, so flexibility is important.

For an informal discussion please contact Laura Moorcroft ( and Rachel Beaverstock ( Interviews will take place week commencing 23rd August.

The Department of Estates is a large, diverse and busy department covering the development, maintenance and upkeep of the buildings and estate.

What we can offer you:

Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. 

We are:

  • a family friendly workplace 
  • open to exploring flexible working opportunities which benefit you and the University. 
  • recognising of the talents of our diverse workforce through an excellent reward package 
  • encouraging of your personal and professional development

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our employees and students, creating a learning environment and organisational culture that enhances health and wellbeing across our community. We are very proud to have recently received Ambassadors for Autism certification and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Email details to a friend

Further details:

The University of Bath is an equal opportunities employer and has an excellent international reputation with staff from over 60 different nations.  We have made a positive commitment towards gender equality and intersectionality receiving a Bronze Athena SWAN award, and we are actively working towards a Silver award. We are a family-friendly University, with an increasingly agile workforce, we are open to flexible working arrangements. We’re also proud to be a disability confident employer and are happy to discuss any reasonable adjustments you may require.

We are an accredited Living Wage employer. Appointments at Grade 2, Spine Point 3, 4 and 5 will receive an additional supplement to ensure a minimum hourly pay equivalent to the Living Wage as confirmed on our Bath pay and grading structure page.

If you think you may require a visa to work in the UK you should refer to our applicant information webpage before embarking on a job application to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR, please refer to our Staff Immigration webpages for further details.